American Express Senior Manager, International Loyalty Strategy & Engagement in Greater London, United Kingdom
The Global Loyalty & Benefits (L&B) Team, within the Global Commercial Services (GCS) organisation, is responsible for setting the enterprise-wide commercial loyalty and benefits vision and leveraging our partnerships, marketing assets and capabilities to create a global, market-leading approach to L&B.
Reporting to the Director of GCS International Loyalty, this Senior Manager will work closely with Product, Digital & Analytics and Loyalty enterprise-wide functions to define and implement the loyalty strategy for both Small Business and Corporate clients across 20 International markets.
Responsibilities will include defining and leading large scale, multi-market Loyalty initiatives from ideation through to go-to-market delivery, engagement with our key Marketing & Technology partners within American Express to drive impactful and seamless customer experiences and value, and proactively identifying incremental, business relevant opportunities for GCS.
In addition, the role requires an individual that is customer centric and has experience in optimising customer journeys through digital channels, has previous experience in leading & working with Marketing & Research agencies, and is an excellent collaborator that can effectively navigate cross functional teams.
Finally, the individual will be results-orientated and a team player with a strong understanding of B2B engagement and have a passion to deliver business relevant experiences and value that engage our commercial cardmembers in unique and compelling ways.
This role may be subject to additional background verification checks.
Experience acting as PMO for large-scale business-focused projects with Tech, Marketing and Operational linkages
Ability to make the complex simple - provide clarity & visibility into complex technical projects
Strategic thought leadership, with an ability to learn quickly, “connect the dots”, influence, drive results and consult to stakeholders at all levels
Ability to build strong relationships with all band levels and work effectively in a collaborative, international multi-cultural team environment
Ability to adapt to evolving priorities and work environment – demonstrates flexibility and openness to changing circumstance
Strong analytical and business management skills and ability to leverage data to drive business decisions
Understanding of card and Loyalty economics
Awareness of the external loyalty & benefits competitive landscape and local market trends
Excellent communication, influencing and presentation skills, with a strong sense of personal excellence and accountability
Global/International and/or B2B experience and mind-set
Passion for loyalty with excellent written and verbal communication skills
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on firstname.lastname@example.org .
Primary Location: United Kingdom-Greater London-London
Req ID: 21029798