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Spectrum Health Patient Services Representative Associate West Pavilion Part Time in GRANDVILLE, Michigan

Position Summarydivspanspan style="text-decoration: underline;"spanPosition Summary:/span/span/spanulliServes as a concierge: Greets and communicates with patients or visitors, including collecting payments and co-payments./liliPerforms clerical functions, including, but not limited to: Answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports./liliMay need to document patient phone call in EHR for call routing/resolution./liliPerforms patient registration and check-in: Confirms patient demographic and insurance information; assists patients with kiosk registration./liliPerforms patient check-out: Schedules follow-up appointments or confirms future appointments./liliMaintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning./liliActively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis./li/ul/div Basic Qualifications: Education - High School Degree equivalent Preferred Qualifications: Education - Vocational / Technical or equivalent in One year certificate from college or technical school (based on Spectrum Health entity and department)

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