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Rentokil Operations Manager in Grand Rapids, Michigan

spanspanOperations Manager/span/spanspan/spanspanAre you passionate about Management? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!/spanspan/spanspanWho are we? /spanspan/spanspanGriffin Pest Solutions isproud to be a member of theRentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services./spanfont class="bold"Responsibilities/fontspanWhat do our Operations Managers do?/spanspan/spanspanOperations Managers are responsible for training, leading and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management./spanspan/spanullispanManage daily operations of specialists with the goal of providing superior customer service to our clients/span/lilispanOffer direction to staff in all aspects of operations, service and client care/span/lilispanResponsible for managing basic financial performance of the operations, including revenue growth and expense control/span/lilispanDaily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development/span/lilispanAble to work a flexible schedule, including early mornings and weekend work when needed/span/lilispanSubmit weekly, monthly and yearly reports, as required/span/li/ulspanWhat do you need? /spanullispanBachelor's degree (preferred but not required)/span/lilispan3-5 years in a management role with emphasis in customer service/span/lilispanSuccess in training, mentoring and coaching service professionals/span/lilispanMust have excellent verbal and written communication skills /span/lilispanPrevious experience in a route-oriented, service environment a plus/span/lilispanAbility to obtain and maintain licenses/certificates as required by federal, state and local regulations/span/lilispanMust pass pre-employment background screen and drug test/span/lilispanMust possess a valid driver's license and pass motor vehicle record search/span/li/ulspanspanWhy Choose Rentokil?/span/spanspan/spanspanA career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience./spanspan/spanspanBelow