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Revo Health, LLC. Account Resolution Specialist (ACCOU004334) in Golden Valley, Minnesota

The Account Resolution Specialist will provide excellent customer service and documentation while efficiently working guarantor unpaid or past due accounts receivables for the company. This is a full time position working Monday through Friday 8:30 - 5. Potential to work from home once training is complete. Essential Functions: Make outbound phone calls to patients as follow up to unpaid, past due, denied or rejected billing claims and document according to current policy Ensure professional communication with patients over the phone, via email or other written documentation and responding to all inquiries Ensure professional communication with clinic personnel and outside vendors (health plan representatives, attorney offices, insurance adjusters) over the phone, via email or other written documentation Maintain a working knowledge of health care plan requirements and health plan networks Verify and document insurance information as defined by current business practices Other daily functions may include: Review Explanation of Benefits (EOB), researching denials, rejections and/or excessive reductions Ensure appropriate forms are used when requesting adjustments, insurance transfers or other specific account changes Take inbound calls from patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy Any and all other duties as assigned Education and Experience Requirements: High School diploma/GED or equivalent Collections experience preferred Previous experience in a healthcare facility in relation accounts receivables or billing practices preferred. Essential Requirements: Ability to: Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic, office or surgery center during business hours Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required Performance Expectations Revo Health s Core Values: Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Office setting Notes: Revo Health is a management services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functio

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