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Stanley Acess Technologies Technical Support Engineer, China in Shanghai,

75130BRTitle:Technical Support Engineer, ChinaBusiness:Asia - GTS State/Country/Province:China No. of Positions:4Job Description:PRIMARY PURPOSE OF JOB

  • Full -time field service and customers technical support engineer. This is a multi-function role for customers support, field service, and product training etc. The successful candidate will perform product selection, servicing, and training at customers location throughout China.

MAJOR RESPONSIBILITIES

  • Responsible for product technical support and service of china market.

  • Provide product selection, troubleshooting and servicing, technical support, and product training to customers and resellers located in china, Travel to customer with sale team is required.

  • Collect customer demands, assist TC and IC team in project progress tracking.

  • Interact with internal and external customers on-site to provide best in class service and customers satisfaction. Teach and Hands on products is required.

  • Communicate effectively with customers to promote product, know about the product issue and explain procedures, and feedback and resolve customers complaints.

  • Work with sale team and marketing team to edit product technical documents develop training plans or key customers base on the need of product.

  • Other jobs from Leaders

EMPLOYEE SPECIFICATIONS

(MINIMUM EDUCATION AND EXPERIENCE REQUIRED AND KEY PERSONAL CHARACTERISTICS)

  • Bachelor’s degree in technical or related field with at least 2 years working experience, engineering degree would be a plus.

  • Excellent Microsoft skills especially in Excel and PPT

  • Good ability in reading and written English

  • Good interpersonal skills

  • The ability of understanding the need of the customers, establish confidence toward our product.

  • Willingness to travel frequently and internationally for at least 6 months a year.

KPIS

  • Quality of worked performed

  • Pay attention to details

  • Client satisfaction

  • Accountability

  • Communication and skills

Requisition Number:75130BRFunction:Engineering Services City:ShanghaiFeatured Category on SBD Careers:Engineering

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