Job Information
Stanley Acess Technologies Technical Support Engineer, China in Shanghai,
75130BRTitle:Technical Support Engineer, ChinaBusiness:Asia - GTS State/Country/Province:China No. of Positions:4Job Description:PRIMARY PURPOSE OF JOB
- Full -time field service and customers technical support engineer. This is a multi-function role for customers support, field service, and product training etc. The successful candidate will perform product selection, servicing, and training at customers location throughout China.
MAJOR RESPONSIBILITIES
Responsible for product technical support and service of china market.
Provide product selection, troubleshooting and servicing, technical support, and product training to customers and resellers located in china, Travel to customer with sale team is required.
Collect customer demands, assist TC and IC team in project progress tracking.
Interact with internal and external customers on-site to provide best in class service and customers satisfaction. Teach and Hands on products is required.
Communicate effectively with customers to promote product, know about the product issue and explain procedures, and feedback and resolve customers complaints.
Work with sale team and marketing team to edit product technical documents develop training plans or key customers base on the need of product.
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EMPLOYEE SPECIFICATIONS
(MINIMUM EDUCATION AND EXPERIENCE REQUIRED AND KEY PERSONAL CHARACTERISTICS)
Bachelor’s degree in technical or related field with at least 2 years working experience, engineering degree would be a plus.
Excellent Microsoft skills especially in Excel and PPT
Good ability in reading and written English
Good interpersonal skills
The ability of understanding the need of the customers, establish confidence toward our product.
Willingness to travel frequently and internationally for at least 6 months a year.
KPIS
Quality of worked performed
Pay attention to details
Client satisfaction
Accountability
Communication and skills
Requisition Number:75130BRFunction:Engineering Services City:ShanghaiFeatured Category on SBD Careers:Engineering