USI Insurance Services EPS TPA Team Leader in Glastonbury, Connecticut
EPS TPA Team Leader
CT - Glastonbury
The EPS TPA Team Leader demonstrates a high degree of technical expertise and leadership in managing and retaining assigned clients’ retirement plan business and handling client relation issues. The Team Leader also possesses expertise in providing recordkeeping and compliance services for various types of plans, including 401(k), 403b, profit sharing, money purchase, non-qualified, etc. The Team Leader will be responsible for supervision of team members and accountable for assigned book of business. They will provide leadership with team projects, training, peer review and new business conversions. The Team Leader will work with the Director of Operations to create and review ongoing TPA processes and procedures, monitor and track compliance deadlines and will work with other TPA Consultants as a team and one-on-one environment to ensure full understanding of TPA administrative and compliance regulations, deadlines and assigned work load. The Team Leader will also provide exceptional customer service and work effectively with internal teams/resources (i.e. Compliance, Legal, Producers etc.) and external vendors to maintain a successful relationship with clients and to provide overall recordkeeping and consulting services for complex retirement plans, including, but not limited to:
Responsible for all aspects of recordkeeping for assigned client plans to ensure accurate processing in accordance with department service standards/deadlines and plan documents, including:
Reconcile asset balances (trust and participant accounts) and resolve discrepancies
Perform plan calculations when necessary, including eligibility, contributions, match, profit sharing, etc.
Process transactions, including distribution and loan requests, forfeitures, etc.
Ensure compliance with plan document & IRS/DOL regulations as well as plan administrative practices
Participate in and monitor peer review process to ensure accuracy
Maintain & monitor accurate and timely recording of work tracking logs for team
Lead plan design client calls for new business and ongoing consulting on existing plans
Assist other Consultants as needed with more complex plan issues
Participate in and provide team progress on upcoming deadline in EPS TPA team meetings
Maintain day-to-day client contact for inquiries on assigned plans. Correspond with clients, team members, Producers & Relationship Managers to help manage client relationships and respond to all client or participant calls/emails within 4 business hours.
Utilize industry expertise with less experienced staff to train on systems and processes, work with team members to develop their compliance and consulting skills, resolve more complex reconciling issues, research complicated plan issues, and help correct errors.
Prepare IRS Form 5500/SAR, audit packages, MRDs, required compliance tests, including but not limited to:
ADP/ACP, Top Heavy, 402g, 410(b), 415 & new comparability tests
Gather and reconcile required data
Coordinate with EPS Team to ensure consistency in procedures, client questionnaires, etc.
Manage deadlines and complete assigned portions of checklists
Communicate with clients/auditors as necessary to respond to questions or requests for information
Review results, develop corrective actions, present results/reports to clients
Provide guidance to team members to help identify which projects are part of core services or those that may requiring additional billing.
Complete required tracking spreadsheet for projects and non-core TPA services to ensure proper client invoicing.
Participate in the transition of new business, work with ERISA Consultant to lead consultative plan design discussions on document restatements; participate in periodic transition meetings/calls; review loans and system specs; assist other team members with conversions.
Complete special projects as applicable, such as plan corrections, match, and\or profit-sharing calculations, DOL calculations, and VCP filings.
Knowledge, Skills and Abilities:
Bachelor’s Degree in Mathematics, Business, Finance or Accounting preferred or equivalent experience
Nine or more years related TPA/retirement experience required ASPPA exam completion/certification required or willing to obtain
Strong computer skills-solid knowledge of Windows environment, including Word & Excel
Excellent mathematical aptitude. Detailed and organized. Able to multi-task a must
Ability to meet all client deliverables requiring extended working hours during peak work periods
Excellent communication, accounting and interpersonal skills
Relius Administration experience a plus
EOE including Disability/Veteran https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf