Mercy Medical Center Clinton Glacier Hills- Host/Hostess- Part Time in Glacier Hills - Ann Arbor, Michigan
Coordinate and conduct the visitation, service and cleanup for resident/guest meal service within the present menu system. Involved in all facets of the resident/guest’s food service needs through service consolidation.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MAJOR JOB RESPONSIBILITIES
Adheres to facility’s policies and procedures as well as state and federal regulations which pertain to the facility.
Establishes and maintain courteous relationships with residents, their significant other and other facility personnel.
Study and follow the service manual.
Greet and seat residents in dining room.
Mentor, train and coach wait staff.
Responsible for planning, organizing, set-up and cleaning of special functions.
Ensure established meal hours are maintained.
Ensure that all wait staff complete assigned side work.
Make sure that wait staff keep department logs current: food temperatures, equipment temperatures, sanitation logs, etc.
Follow the facility’s attendance policy and be on time for his or her shift.
Provide high-quality customer service by smiling at all times and anticipating the resident’s needs before they ask you for something.
Be a team player by assisting others when you are able.
May be required do to work various positions in other areas to fill gaps in the schedule.
Calculate and document the meal tally.
Plan, direct and manage the flow of information and communication from the residents/guests and staff to Dining & Catering Manager.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.
Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.
Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org . You can also follow @TrinityHealthMI on Twitter.