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Kelly Services Customer Care Rep in Gilroy, California

Job Description

Customer Care Rep:

Responsibilities:

Customer Care Specialists are responsible for managing daily phone, email, live chat, and social media correspondence with consumers. The Customer Care Specialist is the face of the organization who owns the entire end customer relationship and the execution of our services in support of each individual customer-s needs.To put it simply, your job is to delight customers who buy products from our awesome clients. This is one of the few opportunities to work simultaneously with a variety of Silicon Valley-s most exciting companies.

A successful Customer Care Representative expects the unexpected, finds solutions to ambiguous problems, and is available to help a customer with whatever need arises.If you are a student looking for real-world Silicon Valley experience, this role is a great launchpad. If you are looking to build a career, our business is growing and advancement opportunities are available.As a team member, we look to train you in every component of our business so you can contribute to our continued growth. It will be exciting, fast paced work, with lots of new challenges, but you will work alongside a group of seasoned pros who are genuinely interested in helping you succeed.

Requirements

Qualifications:

Candidates must demonstrate a history of success and a drive to build a career. Some technical know-how is required, but a degree is not. Your customers will often require troubleshooting help. We will train you as long as you have an interest and basic understanding of technologies like wi-fi, bluetooth, smartphones, and the web. If you enjoy high tech gadgets, this is a very fun position.We require:

  • Experience with Microsoft Office tools (Word, Outlook, Excel, etc.)

  • Customer service background (retail store, call center, or other)

  • Exceptional ability to work with a wide range of tasks and people

  • Ability to multi-task and prioritize what needs to be done during the day

  • Excellent communication skills (written and verbal)

  • Eager to help and ability to take initiative

  • Beyond just a willingness to learn, you have an inherent curiosity to understand how things work

  • Conduct research and turn problems into opportunities and solutions

  • A natural attention to detail

  • Punctual and reliable

Many Customer Care Represenatives have continued with long and fulfilling careers with our partner. Or, after adding experience to their resumes that includes working for some amazing brands, many others have advanced outside in a number of roles in consumer technology, IT, operations, research, and consulting.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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