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J W SPEAKER CORP Sales Support Technician in GERMANTOWN, Wisconsin

JOB REQUIREMENTS: Description About the Position: Technical guru needed! An internal promotion has created this opening, a Sales Support Technician, at our company! Providing our customers with an outstanding product is something that is very important to us. When our products don't meet the expectations of our customers, we want to get this resolved for them quickly and efficiently. This position will be vital to ensuring this happens, as you will own our RMA process. Not sure what RMA is? It's short for Returned Material Authorization, and it means you will decide which of our products can be returned for warranty issues. Our Ideal Candidate: You will have a 2 year technical degree or 4 year Bachelor's degree, ideally with a technical focus, or related experience. You will be mechanically and electrically inclined (especially electrical.) You need to look at our products, understand why they were returned, and make a decision as to whether or not we are having a warranty issue on that product. This also means you will be a good troubleshooter/problem-solver, and you will enjoy getting to "root cause" of issues. You can read blueprints/schematics, and can use proper tools like oscilloscopes, hand tools, etc... You will have a strong customer focus, and will act with a sense of urgency when needed. Finally, you will have experience with Microsoft Office, MRP, and databases. HOW YOU WILL MAKE A DIFFERENCE: You will INNOVATE: By making product and process issues visible to New Product Development and Manufacturing Engineers By assisting sales and marketing in identifying and addressing vehicle integration issues By providing a technical evaluation of returned products for design or process gaps You will EXPLORE: By evaluating incoming RMA's for defects and making credit/no credit decisions By improving tools used for the management and review of RMA's By initiating internal corrective actions as needed for recurring product or process issues You will PERFORM: By taking ownership of the RMA process after receipt of the product By utilizing the customer portal to start RMA processes internally By reporting internally on the RMA metrics and common cause failures By reporting externally to our customers on findings and corrective actions Qualifications Education Associates of Electronics Technology (preferred) The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information,... For full info follow application link. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: