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American Express Senior Manager - Product Development in GBR, United Kingdom

You won’t just shape the world of payments. You’ll shape the world of life, work and play.

American Express is embarking on a journey to drive agile marketing solutions and enabling innovative, high-quality marketing for the enterprise, while also transforming end-to-end marketing processes and platforms. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough marketing and products while making an impact on an audience of millions, look no further.

You won’t just keep up, you’ll break new ground.

There are hundreds of opportunities to make your mark on marketing execution, technology, and life at American Express. You’ll be challenged everyday as we transform our organization to meet the customers of tomorrow as part of Enterprise Marketing Products & Solutions (EMPS), a global organization that sits within Enterprise Digital & Analytics (EDA).

Here’s just some of what you’ll be doing:

Amex is continuously delivering ways to unlock value for Card Members by developing smart and scalable marketing solutions for Merchants. To meet this objective, the team has developed an Amex Offers product (see where Card Members can take advantage of merchant offers to drive Card Member spend on the network.

Your product will be the onboarding application used by the global marketing and governance teams to create the Amex Offers: Marketing Delivery Tool (MDT). MDT is a global enterprise platform on Salesforce that allows marketing teams to onboard their Amex Offers campaigns. The marketers use this tool to setup all details about the offer and submit to our downstream platforms which target, score, distribute, qualify and fulfill on the offers. The platform is crucial to the success of the Amex Offers product, which is foundational for driving value to both our merchants and Card Members through the various channels. This year, we will be modernizing the platform from the ground up, allowing you to exercise your Salesforce Admin experience and shape the next version.

This is a great opportunity for someone to become part of an exciting and fast-paced team that provides offer onboarding & operations solutions globally to support the Amex Offers business through Agile software delivery. As an agile product owner, you will have the opportunity to work with stakeholders to shape the global onboarding strategies, to improve speed to market, support growth of the platform, and ensure flawless execution.

Job Responsibilities: * Develop your specific product/feature vision and evangelize across organization with key business stakeholders * Partner with global stakeholders to understand their needs and how they will drive mutual goals * Create and maintain product and feature roadmaps, and manage prioritization and trade-offs * Lead the team and product lifecycle from discovery through user acceptance testing * Lead and participate in agile ceremonies * Regularly communicate status of key initiatives and product enhancements to stakeholders to ensure operational readiness * Be a problem solver who proactively identifies opportunities in order to build a robust backlog * Be an innovator! Learn the technology, competitive landscape and anticipate changing customer needs to develop new ways to drive business goal

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Salesforce Admin Certificate required
  • Strong product management/development background and the ability to prioritize accordingly
  • Have the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams and solutions back to non-technical audiences
  • Experience managing an operational process and finding ways to continuously improve
  • Skilled at building relationships and navigating a matrix organization
  • Strong user experience principles to deliver features that are intuitive and simple for end users
  • Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving
  • Experience with Scaled Agile Framework (SAFe) methodologies

Why American Express?

* *

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.


Job Marketing

Title: Senior Manager - Product Development

Location: GBR-GBR-Brighton

Other Locations: United Kingdom-Greater London-London

Requisition ID: 20004623