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BT Commercial Manager in GBR, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

The Commercial Manager (SC Cleared) is strategically responsible for the commercial management of the products/services in the Surveillance Solutions portfolio. This includes owning, developing and implementing strategy, new product development, in-life product/service management, business case pricing and commercial management including suppliers, contracts and billing. Complex Solutions Proposals / Bid Deal Architect.

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

Corporate & Public Sector Sales function is focussed on driving value for customers of more than 100 employees. Customers at this level require a higher degree of intimacy with more complex solutions or integrations. There is a dedicated team, with a national focus, for major public sector accounts – enabling us to manage our key Government and Defence relationships consistently and securely.

You'll have the following responsibilities

  • Accountable for being fully aware of legislation, regulation, trends and changes in surveillance marketplace to constantly be at the forefront of the market.

  • Surveillance Solutions overall business P&L management.

  • Commercial responsibility for the Surveillance Solutions portfolio.

  • Solutions Deal Architect on major bids and complex projects.

  • Strategic alignment, planning, budgeting and investment, leading, developing and managing the surveillance solutions products to optimise long run contribution over the product life cycles including ownership of product plan, price, pricing strategy, development budget and road map.

  • Line management responsibility Customer Contracts, Supplier Contracts, Project Management & In-life Service Management.

  • In-life customer service management & complaints management

  • Supporting commercial contracts team on specials/bids, legal and regulatory obligations,

  • Supporting and influencing Industry Forums and User Groups

  • Integral to key customer relationships supporting the sales, delivery and relationship strategy.

  • Achieving business revenue & EBIT forecast targets

  • Responsible for Financial & Legal compliance

You'll have the following skills & experience


  • Significant experience in a Business & Team Management role, with a track record of managing and achieving to forecast Budget improvement, and business growth strategy setting and achievement

  • Significant demonstrable experience working in or with: UK Government, Local Authority, Police, MOD & Transport sectors and associated procurement frameworks.

  • Strong Commercial, Legal, Product Management, technical and consultative acumen

  • Consultative Solution Deal Architect and leadership skills in the physical security / CCTV & surveillance / IOT market

  • Comprehensive understanding of security & surveillance market & legislation

  • Significant demonstrable leadership and influencing skills at a senior level. Delivering white papers and keynote speeches in the security and surveillance industry, influencing standards, legislation and driving supply partner portfolio

  • Demonstrable communication, interpersonal and relationship management skills to Senior Director level.

  • Gold / Platinum – Commercial / Legal / Technical / Technology Partners Accreditations

  • Able to deliver to tight times scales, to innovate and 'think outside the box' to deliver solutions that meet customers stated requirements.


  • Degree level, or equivalent job experience.

  • Significant Product & Commercial experience

  • Full UK driving license

  • SC Clearance or above

  • Physical Security Technology accreditations

  • Winning Conversations Sales & Coaching


At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

  • Competitive salary and on-target bonus plan

  • World-class training and development opportunities

  • 25 days’ annual leave (not including bank holidays)

  • Discounted broadband, mobile and TV packages

  • Car allowance (dependent on your role)

  • Share option and pension scheme programmes

  • Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!



Job: Commercial Management

Title: Commercial Manager

Location: GBR %26 Ireland-GBR

Requisition ID: 150339