VIVA USA Inc Desktop Support Specialist in Fredericksburg, Virginia
Req Ref No: RKVA4U-22 Location: Fredericksburg, VA Duration: 5.0 months
Desktop Support Specialist
ABOUT THE ROLE:
This is a technical position in IT Support Services (ITSS) providing computer hardware and software support to the client community by configuring, upgrading, and repairing university-owned computers, including desktop and laptops (PC and Mac), printers, mobile devices, software packages, etc.
The individual configures personal computers to access the university wired and wireless networks. This position provides in-person, phone-based, or remote support to users following established university and departmental procedures. This position performs duties located on any the client campus or affiliated entity. They will be responsible for configuring and installing all University-owned systems following all established policies and procedures. Also will install software on the client owned equipment, adhering to licensing restrictions and the client policy. Will be required to work independently with limited supervision to complete all tasks.
3-5 years of required experience with:
• Demonstrated skills in the troubleshooting and repair of desktop computers, printers and peripherals. • A positive customer-service philosophy. • Good documentation and communication skills. • Considerable experience supporting user technical issues with various computing hardware, software and peripherals including troubleshooting, repairing, installing, upgrading and networking. • Experience connecting devices to wired and wireless networks, Microsoft AD • environments. • Experience with Windows and/or Mac operating systems.
• A+, Network+, Dell, Apple, Crestron or other technical certification(s). • Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment. • Demonstrated ability to work effectively as part of a team and individually.
The technician is also required to follow the client COVID-19 mitigation policy, MMDC (Monitor, Mask, Distance, Clean). Skills :
Exp supporting user tech issues w/various computing HW, SW and peripherals including troubleshooting, repairing, installing, upgrading, & networking Required 4 Years Experience connecting devices to wired and wireless networks, w/in Microsoft AD environments. Required 4 Years Experience with Windows and/or Mac operating systems Required 4 Years A+, Network+, Dell, Apple, Crestron or other technical certification(s) Highly desired 4 Years Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment Highly desired 4 Years Demonstrated ability to work effectively as part of a team and individually Highly desired 4 Years
Role is 100% ON SITE from Day One.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.