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Cabela's Switchboard Operator in Foxborough, Massachusetts


Responsible for the operation of the switchboard communication system. Exhibits a high level of professionalism and legendary customer service with every caller.


  • Projects a positive and professional company image

  • Answers inbound calls and routes accordingly

  • Take detailed and accurate notes / call back information and route to appropriate recipient

  • Place outbound calls as requested by staff or customers

  • Handle customer/guest inquiries and customer assistance as required.

  • Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc.

  • Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs

  • Supports inbound outfitter/associate requests as appropriate.

  • Self-monitors call times for adherence to efficiency and quality goals



Minimum Degree Required : High School Diploma


  • Friendly and effective communication skills

  • Excellent speaking voice

  • Superb customer service skills

  • Knowledge of switchboards and phone systems

  • Able to respond quickly and provide effective customer service in a fast-paced environment

  • High integrity and ability to maintain strict confidentiality

  • Strong attention to detail

  • Calm under pressure or in conflict

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable federal, state or local law.

Bass Pro Shops

About Bass Pro Shops

Bass Pro Shops at is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s at to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group at , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge at , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”