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PennyMac Mailroom Supervisor in Fort Worth, Texas


Responsible for overseeing all Mailroom functions, including the handling of all incoming and outgoing mail, mail and package distribution and tracking throughout the corporate office and within a specified geographic territory. Supervision of mailroom personnel.

Job Description


  • Contribute to the development of business unit goals and action plans to anticipate and support the needs of a growth-oriented company

  • Responsible for maintaining the company shipping system


  • Responsible for multiple locations within a specific geographic territory

  • Actively identify and promote cost-effective solutions for Mail Services

  • Track all incoming and outgoing mail packages, including Fed Ex, UPS and courier services

  • Manage receipt and delivery of all goods coming into the corporate facility

  • Verify that all outgoing is mail is properly metered and shipped out on a daily basis

  • Assist all departments as needed with mail preparation. This can include folding, inserting and sorting mail.

  • Manage staff in mail services under direct authority


  • Manage departmental metrics, KPI’s and reporting

  • Assist in the development of all Policies & Procedures to aid in the administration of mail services functions

  • Administer recurring routines, including meetings with core business partners, to drive a shared understanding, prioritization and fulfillment of initiatives.


  • Perform other related duties as required and assigned

  • Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following:

  • Conversant with technical and critical components of the Mail Services discipline

  • Relies on extensive experience & judgment to plan and accomplish goals

  • General computer skills: including use of Microsoft Office Suite

  • Analytical - Synthesizes complex or diverse information; conceptualizes solutions

  • Strong communication skills with the ability to interact with all levels of staff

  • Speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings

  • Demonstrates ability to advance multiple priority assignments concurrently and within established deadlines

  • Competent at working in partnership with team members to deliver expected results

  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans

  • Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

Years of Experience:



Bachelor's Degree

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Requisition ID 21-24033

Location US-TX-Fort Worth

Position Type Regular

Category Facilities

Education Bachelor's Degree

Years of Experience 3