PSG Global Solutions Customer Service Representative in Fort Worth, Texas
We're looking for a Customer Service Representative , working in the Banking/Finance industry in Fort Worth, Texas .
Handle moderately complex or escalated issues while delivering a great client experience.
Work in a fast-paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner.
Involve referring customers to the appropriate line of business for products not supported, through a variety of communications channels.
Solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations, and working with other internal support groups to fulfill the customer request.
Handle escalated issues by successfully navigating the organization to resolve customer requests.
Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.
Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.
Let this be your day. Put their expertise to work for you. You deserve it!
Experience Required for Your Success
- At least 2-3 years of recent call center experience or 3+ years of banking/financial experience handling fraud, claim, website navigation, collecting payments, and/or account maintenance
The pay we are offering is 18 per hour. This position may present an opportunity to go permanent.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .
Not exactly? Join Our Talent Community (https://jobs.psgglobalsolutions.com/register) , and we'll let you know of additional opportunities.
EOE Protected Veterans/Disability