ArcBest Student Worker - Customer Service in Fort Smith, Arkansas
ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.
Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.
Currently, we are looking for a Student Worker, Customer Service to join the ArcBest team. The Student Worker, Customer Service manages a variety of shipments and addresses customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios.
Your contribution may include:
Provide accurate information on the entire suite of logistics solutions offered by ArcBest.
Learn and adhere to internal work processes and standard operating procedures.
Communicate shipment requirements to the local service center.
Provide quotes, pickup requests, and review billing disputes.
Resolve complex in transit problems.
Manage multiple tracking systems to provide seamless coverage.
Engage customer, carrier, and internal ArcBest contacts through phone and multiple inboxes.
Create BOL's and provide shipment specific documentation.
Communicate shipment statuses to both internal and external customers.
Maintain communication to ensure freight delivers within the customer's expectations.
Demonstrate proficiency in multiple complex computer programs.
Identify and initiate recovery for at risk freight.
Coordinate projects, provide customer reports, and audit as required.
Identify delivery delays and communicate delivery changes as necessary.
Communicate additional charges to customers.
Other duties and projects, as assigned.
As the Student Worker, Customer Service, you will be a member of the ArcBest Customer Solutions team. This is a part-time position that will average fewer than 30 hours per week. Typical hours will fall between 6:00 am - 8:00 pm with occasional irregular and weekend hours depending on workload. Ready to apply? Before doing so, please make sure you meet the minimum requirements:
Education: Currently working towards a degree.
Computer Skills: Basic knowledge in Microsoft Office Suite.
If you require accommodation in the application process, please contact
An Equal Opportunity Employer M/F/Vet/Disability