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TEKsystems Service Desk Technician in Fort Meade, Maryland

Must have an active TS/SCI and CompTIA Security Plus to be consideredDescription:

Our client is in search of a junior level service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.

o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

o Provides polite and friendly customer service

o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

o Documents incident status and solutions in incident database tools.

o Possesses current working knowledge of computers, printers, laptops, and common windows applications

o Works through various types Tier II issues with telephone assist

o Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability



Top Skills Details:

1) Must have an active TS/SCI

2) Security+ CE

3) 1+ year of Service Desk experience

4.) Able to get the MTA 98-349 (This has taken our recent hires 1 week to study and achieve)

  • HS/GED + 8 years

  • Associates Degree + 6 years

  • Bachelor’s Degree + 4 years

  • Master’s Degree + 2 years

Additional Skills & Qualifications:

Must have excellent customer service skills and be flexible to work in a 24/7 environment

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.