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Randstad Call Center Representative in Fort Lauderdale, Florida

Call Center Representative

job details:

  • location:Fort Lauderdale, FL

  • salary:$13 per hour

  • date posted:Wednesday, September 9, 2020

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:AB_3458653

  • questions:barbara.miller@randstadusa.com954-513-3631

job description

Call Center Representative

Would you like to join an organization that is interested in your professional development and success? We are currently looking for exceptional professionals who have a natural love for cars to service a high-end automotive account. Additionally in this role you can expect weekly pay and a Randstad employee on-site. If you have a positive, professional demeanor and understand the importance of making and keeping customers happy, this opportunity is perfect for you! We Offer:

  • Weekly Pay

  • Benefits

  • 401K

  • Paid training

  • Business casual dress code

  • Clean, modern, and professional work environment

  • Referral bonus program

This is a call center that is open 7 days a week for 24 hours. You must have open availability and ability to work on weekends.

As a Call Center Specialist you will answer incoming calls and emails from customers for researching solutions, taking bill payments, processing orders, reviewing options, and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.

Qualifications:

-Must have 1 year or more of experience in a Call Center setting or equivalent experience in the Automotive industry

-Pre-employment drug screening will be administered

-Associates Degree, preferred

-Computer proficient

-Excellent writing skills (use of formal/correct grammar)

-Consultative personality

-Ability to promote new products through up-selling

-Fluent written and verbal communication in English

-Must be able to work flexible schedules, including weekends

Responsibilities

Assist Customers with the Following (Automotive):

-Roadside assistance (dispatch if needed)

-Concierge

-Setting up applications in the new vehicles

-Conducting surveys with the customers

-Promote new products and features

Skills

  • Active Listening

  • Empathy

  • Telephone Etiquette

  • Typing Skills

  • Basic Software Skills

  • Customer Service

  • Basic Computer Skills

Education

  • High School (required)

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: Second

Working hours: 12 PM - 9 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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