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U.S. Army Medical Command Contact Representative in Fort Knox, Kentucky


About the Position: Position is located at US Army Medical Activities. You will serve as the Beneficiary Counseling and Assistance Coordinators. Duties are performed in an effort to assure beneficiaries receive the appropriate care, and are knowledgeable in the cost effective use of resources, facilities and support staff; and filing and monitoring of beneficiaries claims.- Fort Knox, KY This position will be filled at the GS-08 with promotion potential to the GS-09.


Receives and addresses inquiries directly from beneficiaries, Medical Treatment Facility staff, other network agencies, and various interested parties.

Provides assistance and education to a wide variety of beneficiaries on established TRICARE procedures and benefits.

Responsible for working beneficiary issues that cross regional boundaries. Acts as liaison to resolve issues with MCSCs, fiscal intermediaries, and other concerned parties, when such issues are not resolved at the local level.

Provides information and assistance in obtaining information on VA services, MEDICARE, and MEDICAID benefits to beneficiaries.

Counsels soldiers and family members who are being medically separated or retired on the Veterans Administration (VA), and Social Security benefits.

Serves as the Debt Collection Assistance Officer, assisting beneficiaries whose unpaid medical debts have resulted in negative credit reports, and/or have been transferred to collection agencies.

Using an automated data processing system and a variety of software packages, accomplishes a wide range of clerical, statistical, and data entry/retrieval tasks in support of administrative work of the office


Conditions of Employment


Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Priority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: which includes: 1) counseling military and federal beneficiaries on a broad range of health benefits goals; to include, utilization and case management advice, training staff on Supplemental Care and TRICARE programs; 2) dispersing information to the public on rights, benefits, privileges, or obligations under a body of law; 3) explaining pertinent legal provisions, regulations, and related administrative practices, and their application to specific cases; and 4) assisting individuals in developing needed evidence and preparing required documents or in resolving errors, delays, or other problems in obtaining benefits or fulfilling obligations. You will be evaluated on the basis of your level of competency in the following areas:

Computer SkillsCustomer ServiceOral Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).


Additional Information

Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 53 - Medical position. You may claim military spouse preference (MSP). If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.