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General Dynamics Information Technology ITSM SME in Fort Huachuca, Arizona

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: SSBI (T5)

Job Family: Systems Engineering


The ITSM SME provides services in support of the U.S. Army Network Enterprise Technology Command (NETCOM). You will support the design, development, engineering, integration, and technical and operational support to employ specified NIPRNET, SIPRNET, and Deployed Forces (DF) portion of the Department of Defense Information Network (DODIN). You will provide configuration management support for the Army Enterprise Service Management System (ESMS) based on the BMC Remedy ITSM product suite. We are looking to hire a full-time ITSM SME to support our IT services contract located at Fort Huachuca, AZ.

Provide planning, design, development, engineering, integration, and technical and operational support to employ of ESMS.

  • Lead all IT Service Management resources on service management principles, projects and processes.

  • Lead large IT Service Management transformation projects including project management, ITIL process design, solution design, technical tool design, and implementation on an IT Service Management platform

  • Ensure ITIL (Information Technology Infrastructure Library) / Service Management processes are preformed within all parts of the organization.

  • Support efficient and effective service management processes by providing accurate configuration information.

  • Ensure the integrity of CIs and configurations required to control the services by establishing and maintaining an accurate and complete configuration management system.

  • Identify, control, record, report, audit and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes and relationships.

  • Facilitate ITIL processes and projects within the product and area teams as needed (i.e. Change Management, Problem Management, Incident Management, Service Level Agreements)

  • Provide strategic planning, execution, and management for the design, build and deployment of current BMC/Remedy ITSM x applications built on VMware, Microsoft Server and SQL, integrated in to Army NIPRNET and SIPRNET environments

  • Coordinate, review and maintain system documentation

  • Perform IT Service Management Reviews for product/infrastructure teams


  • BA/BS or equivalent experience


  • 8570 certification: IAT Level III Certification

  • ITILĀ® Foundation Certification

  • Clearance: Secret

  • 8-10 years of experience in information technology field


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.