Arena Technical Resources, LLC Sr. Desktop Support Technician in Fort Belvoir, Virginia
Fort Belvoir, VA
24.00 - 26.00
Sr. Desktop Support Technician
In Fort Belvoir, VA
Job DescriptionOur client is seeking a Senior Desktop Support Technician to help support our DLA ESD program in Fort Belvoir, VA.
As the largest pure-play IT services provider serving the U.S. government sector, our client is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success. Join a collaborative team, solving customer issues and accessing an array of resources for your success. Come join a team working with Defense Logistics Agency (DLA) Enterprise Service Desk program.
Troubleshoot, resolve errors and IT issues for end users in a Windows based operational environment
Provide support to desktop functions including windows administration, application support and software delivery
Provide technical support and assistance to laptop and thin client imaging, CAC PIN reset, end user tear down and setup of end user hardware
Utilize customer ticketing system to work, update and resolve incident and work order tickets aligned to contract Service Level Agreements, policies and procedures.
Assist in transition to new operating environments, software upgrades and hardware lifecycle replacement as needed
Work within a team environment, troubleshoot, identify root cause analysis and resolve end users IT issues for Tier II within a Windows based IT environment.
Active DoD Secret Level Security Clearance
Upon start of employment on contract, must meet DOD 8570 Baseline (Security+ CE); Must be able to obtain at a minimum 30 days after starting in the position Microsoft Technology Associate (MTA) certification (Exam 98-349)
5 years of end user desktop support to include any level of support such as Tier I, Tier II or Tier III
Demonstrated experience with Windows Operating Systems and applications
Experience troubleshooting and resolving IT end user issues at a Tier II level to include laptops and thin clients
Experience using ticketing systems such as Remedy
Experience handling IT incidents and work orders
Ability to communicate in a clear and concise manner