Brunswick Director – Outboard and MerCruiser Service Product Management and Technical Communications in Fond du Lac, Wisconsin
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Manage the Outboard and MerCruiser Service Product Management and Technical Communications operations to provide global technical service support. Develop service strategies and engine diagnostic tools for new products. Define service, maintenance and repair procedures. Provide written information, which is translated and printed for global use and conveyed through the Technical Communications process, to dealers, OEMs and end users. Convey verbal information and instruction to the global Technical Service staff through formal training sessions. This position also manages Brunswick Printing Solutions, the fully integrated print shop located within the Fond du Lac, Wisconsin Mercury Marine campus and serves all Brunswick companies as well as others external to Mercury Marine.
Primary Duties and Responsibilities:
Responsible for supporting all new product service requirements including planning service parts/kits and service training
Responsible for tracking the on-schedule delivery of every new product Service Plan which includes all service documentation, installation drawings, special service tools and parts catalogs
Responsible for development and global distribution of all service bulletins and memos.
Responsible for assigning and tracking Current Product Requests for the Service and P&A areas as the service lead on the Current Product Advisory Committee
Manage all Outboard and MerCruiser field product recall and fix campaigns
Provide accrual estimates to Finance for global field campaigns and update quarterly
Assist Mercury Racing in any field communication including service bulletins and product recalls as well as the development of owners and service manuals
Provide product improvement direction to appropriate R&D, Manufacturing, Quality and Supplier Quality staff as a result of warranty and service information analysis
Manage the service input to the Monthly Business Review as a voting member
Responsible for planning service training programs in conjunction with Mercury University
Oversee ISO audits for the Service organization, ensuring compliance
Responsible for chairing monthly global service reviews and Cross Functional Quality Team meetings.
Responsible for development, support and continued growth of computer based outboard and sterndrive gas and diesel engine diagnostic tools used worldwide
Responsible for outboard and sterndrive technical writing which supports operators, installation, service manuals and kit instructions.
Responsible for creation and approval of all new product Functional Requirement Documents as they relate to Service. This position also represents Service in all new product Design Reviews.
Manage technical writing system support for Outboard and MerCruiser operations, including Racing
Provide technical writing and publishing support for all Brunswick divisions
Manage translations of technical literature for worldwide distribution
Manage the publications department to maintain on time delivery of all orders
Manage the Fond du Lac mail center
Budgetary responsibility for all Outboard and MerCruiser Service Product Management and Technical Communications as well as Brunswick Printing Solutions.
Promote employee development and growth through career pathing efforts and performance reviews.
Knowledge, Skill and Ability Requirements:
Thorough knowledge of engine products is required and marine engines including outboards, sterndrives, jet drives, as well as parts and accessories is preferred.
Knowledge of engine diagnostics and related equipment.
Verbal and written skills necessary to communicate effectively at all levels of the organization.
Organizational skills necessary to successfully manage multiple projects simultaneously.
Ability to be influential while maintaining “customer satisfaction” as a guiding factor.
Ability to motivate staff and deal effectively with performance concerns.
Education and Experience Requirements:
Associate’s degree in Engineering or related field (or equivalent experience)
10+ years of engineering experience is required
Previous Lean Six Sigma experience
Bachelor’s degree in Engineering or related field (or equivalent experience) is preferred.
10+ years of engineering experience in marine field
Lean Six Sigma certification
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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#Brunswick Corporation - Mercury Marine
Brunswick Corporation (NYSE:BC) is home to the people behind life’s passions. Our company is made up of some of the world’s leading lifestyle brands in categories such as marine propulsion, boats, and parts and accessories. While we are family to 14,000 employees around the world, three divisions in 27 countries create a local environment, with our global headquarters in the Chicago suburb of Mettawa, IL.