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Mitie Soft Services Site Manager in Farnborough, United Kingdom

• To ensure that contracts are run safely and efficiently to the required standard. To liaise with clients and monitor site operations

• Regular communication with clients or their representatives. Opportunity for clients to "air their views" on MITIE's service.

• Branch Manager and Store Management receives reports showing non-conformances and remedial action taken.

• Continuation of Service Levels and all helpdesk calls closed

• Work additional to specification is agreed with client, documented, actioned and costs recovered.

• Clients complaints and concerns are investigated and rectified swiftly. Action is recorded

• Create a positive safety culture on sites

• Hazards and risks are assessed prior to work commencing.

• Contracts are managed in line with specification

• A wider range of MITIE services are provided to clients

• Ensure subcontractors provide a quality service

• Stores are managed in line with the specification, contract and budget

• Be compliant with policy and safe working environment for all MITIE Staff

• Ensure adequate materials and equipment on sites

• Reduce the risk of accidents involving plant, equipment & PPE

• Accurate wage details are received by administrative staff fortnightly

• Progress against target is monitored each four-weekly period

• Where appropriate ensure all company vehicles are clean and well maintained

• In conjunction with the Regional Ops Manager, increase profitability and revenue of contract

• Ensure appropriate numbers and calibre of staff available to enable service delivery

• Ensure team members are competent and able to cover a range of site activities

• Ensure training is planned to meet the requirements of operational staff

• Create a culture of high standards of conduct and performance

• Work carried out matches the specification and customer requirements.

• Ensure quality company image is portrayed by site based staff

• Staff support each other and the company

• High standards of conduct and performance are maintained

• Documents that affect the quality of work are controlled and filed for easy reference

• Potential problems on sites are minimised, progress is monitored, financial forecast is reviewed

• Staff have all the necessary information to perform their duties well

• Work is completed within deadlines

• Good organisational and time management skills with the ability to be flexible

• Strong customer/client focused attitude

• Strong interpersonal skills and the ability to build good working relationships

• Customer relationship and dispute management skills

• Good verbal, IT and written communication skills

• IT literate

• Approachable for team members and client

• People Management, development and leadership skills

• Ability to work individually and as part of a team

Manage operations – maintain quality of services to customer

• Visit clients at least once per period/per month to discuss services provision. Get customers to give written comment on standards. Carry out Q Audits on all sites each month an submit on time

• Carry out cleaning and safety inspections on site, at intervals stated in the Cleaning Quality Plan and in the RAG Audit Book. Deal with non-conformities as a matter of urgency. Document and put into action rectification plan and monitor

• Respond to all helpdesk tasks within agreed KPI’s

• Identify and agree "one-offs" and additional requirements with clients/ customer. Complete a once-off sales order.

• Deal with customer complaints or concerns within 24 hours

• Observe all client and company statutory fire and safety regulations and promote good safety habits. Follow the advice in the MITIE Cleaning Health & Safety Booklet

• Condcut risk assessments in line with policy, completing and ensuring correct storage of relevant paperwork

• Ensure the Contract Cleaning Specification is adhered too

• Inform the client of other MITIE Group Disciplines

• Liaise with subcontractors

• Ensure the KIP is achieved

• Ensure familiarity with the QHSE policy and duties as an individual and manager as part of that policy

Manage finance – Control resources to achieve quality of service whilst keeping within the budget

• Check and request materials and equipment within budget through the Branch Office, monthly/four weekly

• Ensure that plant, equipment and PPE is checked and replaced or repaired as necessary. Record on the "Health & Safety Audit and equipment record card.

• Complete time sheets and calculate wages. Ensure wage budgets are not exceeded.

• Agree op centre target with line manager.

• Where applicable, visually check that company vehicles are being used and maintained in the correct and proper manner

• Continually look for opportunities to introduce add on services, e.g. consumables, window cleaning, etc

Manage People – recruit, lead and develop the team

• Recruit staff using company procedures. Maintain staff numbers at the agreed level

• Induct new and transferred staff in line with company policies and procedures

• Regularly review the training and development needs of individuals. Carry out appraisals where appropriate

• Provide on-site training and support for staff.

• Prepare work schedules and periodic plans

• Ensure MITIE staff adhere to all site rules and maintain a smart appearance including the wearing of uniforms

• Address and carry out required processes in relation to sickness absence, disciplinaries and grievacnes as required

Manage information

• Maintain:

  • Contract files

  • Ensure team members undertake relevant training for their roles

  • Site communication book

  • Site packs

  • A/L records through workplace +

• Attend monthly branch meetings to review the performance on contracts

• Carry out regular Team Briefings with own staff

Manage Yourself

• Manage own time effectively. Weekend working required

• Co-operate with requests from clients and managers and respond to requests for assistance when necessary

• Attend appropriate training and development sessions aimed at continusous professional development

• Embracing new ways of working, including new technologies to enable more efficient working