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Cognizant Technology Solutions GLS Agent - 00039274871 in Farmington Hills, Michigan

GLS Agent Job DescriptionPosition SummaryCognizant is looking for caring individuals with a strong work ethic to provide inbound support for our clients search engine based product. At our office, we support multiple countries (Currently only through phone, however may transition to chat and email) with troubleshooting account and technical issues, providing product and policy information, and working with a variety of internal tools to research information that publishes to the search results.When you join us, you'll work in a dynamic team environment alongside other energized, talented individuals who inspire their teammates to do their best.Position DutiesCommunicate with proper verbal and written etiquette to account users while troubleshooting their product concernsin a fast paced environment.Active Listening Give full attention to what other people are saying; taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Critical Thinking Use logic and reasoning to pull important information from content provided and identify alternative solutions or approaches to problems.Writing Communicate effectively as appropriate for the needs of the audience as well as maintaining detailed records of ticket information and daily production.Maintain up-to-date, comprehensive product knowledgein the ever changing technical field.Maintain composure in escalated situations.Ability to multitask and sit for long periods of time.Punctuality and reliability are a must.Education and ExperienceHigh School diploma or GED; some college preferred2 years prior customer service experience, preferably in a call center environmentComputer proficiencyAbove average typing speed and well-rounded navigation skillsStrong verbal and written communicationSuccessfully complete application testing materialsPosition detailserks:Full-time, Monday through FridayNot a sales position; no cold calls or sales goals4 weeks paid trainingBenefits - medical, dental, and vision401K with matchPaid holidays and vacation time (accrued)Equal Opportunity Employerndash;minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity