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Integreon Managed Solutions, Inc. Customer Service Associate/Workflow Coordinator (Fargo) in Fargo, North Dakota

Key Objective:

Come join a fun and flexible workgroup! We have a great benefit package and our time off package is one of the best. In addition to the pay and benefits you will receive, talent is our most important resource and we want to invest in you. As a company, we work with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position. We provide comprehensive ongoing training to ensure our Workflow Coordinators are prepared to deliver an exceptional product to our clients. Our training also prepares you to work within programs at a level you may have never had exposure to before. We encourage continued development and provide growth opportunities that will help you with the next steps in your career at Integreon.

Roles and Responsibilities:

  • Assign project work as needed to appropriate Integreon Associates.

  • Monitor client e-mail inboxes for incoming projects and set up projects in a workflow management tool. Answer phones and respond to client e-mail utilizing professional and concise communication.

  • Manage and prioritize projects to meet deadlines.

  • Assist other Associates with questions and troubleshooting projects.

  • Hand-off or receive projects from other WFCs.

  • Review work to ensure quality and process standards and customer expectations have all been met.

  • Check work schedules to ensure all Associates have arrived for their shifts or departed according to the hours scheduled.

  • Notify management about any need for additional resources or other assistance based on current project workload.

  • Re-assign project workload as needed.

  • Alert management or lead Associate regarding any project quality problems.

  • Update management and team on project status throughout work schedule.

  • Assist with project production as needed.

  • Understand and maintain International Security Organization (ISO) certification through Integreon-mandated training and practices.

  • Other duties as assigned.

Personal Success Characteristics:

  • Must be able to demonstrate expert-level skill in using Microsoft Office Suite 2010 and Adobe Acrobat Pro 11.

  • Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.

  • Must multi-task and oversee multiple projects at any given time.

  • Demonstrate the ability to perform accurately under time pressures and constraints.

  • Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.

  • Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.

  • Demonstrate the ability to be a problem solver who is able to work independently.

  • Previous Experience Requirements:

  • 2 years in Microsoft Office 3 Years Customer Service