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Robert Half International Customer Service Representative in Fairfield, California


Luxury home builder is looking for an onsite Customer Care Representative for their new home development in Fairfield.

Job Description:

-Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.

-Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.

-Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.

-Schedule and supervise subcontractor repairs in homes after delivery to homeowner.

-Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.

-Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

-Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and detail oriented service.

-Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.

-Participate in emergency on call rotation service schedule.

-Work with Customer Service Manager on special projects as needed.

-Participate and attend department meetings.

-Keep accurate service request logs and documentation of all work performed.

-Perform all other duties as assigned.

Top Requirements:

-Excellent communication skills, verbal and written

-Strong organizational and interpersonal skills

-Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.

-Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.

Looking For:

-Maintain regular attendance and punctuality relative to daily work schedule is required

-Follow directions from a supervisor

-Understand and follow work rules and procedures

-Team Player

The ideal Customer Care Representative will be a people person, detail oriented, self-starter (someone who is self-disciplined), someone who can work with minimal supervision, someone who can accept constructive criticism, someone fun and outgoing.

If you are interested in this Customer Care Representative position, please email your resume to:


  • Strong customer service and office administrative skills

  • Previous experience working with Quality Service

  • Email Correspondence experience highly preferred

  • Practical knowledge of Follow-up Appointments

  • Coordinating Schedules experience highly desired

  • Prior experience with Detailed Documentation

  • General familiarity with meeting coordination and planning

  • Earlier work involving Electrical Repairs

  • Proficiency in customer service

  • Adeptness in Delivery Schedule

  • Experience with Build Strong Relationships

  • Hands-on experience with Client Relations

  • Comprehension of Superior Customer Service

  • Service Calls experience highly valued

  • Good understanding of Service Appointments

  • Demonstrated knowledge of Coordinating Appointments

  • Background working with Maintain Documentation

  • Knowledge of Customer Satisfaction

  • Solid understanding of Assist Customers

  • Customer Specifications experience

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • 2+ years of past relevant experience

  • Positive attitude and an engaging businesslike approach

  • Experience using Microsoft Office

  • Basic knowledge in computer software programs and office equipment

  • Ability to recognize, evaluate, and resolve problems effectively

  • Excellent verbal, written, and social communication skills

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $20.00 - $25.00 / Hourly

Location: Fairfield, CA

Date Posted: October 19, 2020

Employment Type: Temp to Hire

Job Reference: 00470-0011592585

Staffing Area: Office u0026 Administrative