Robert Half International Customer Service Representative in Fairfield, California
Luxury home builder is looking for an onsite Customer Care Representative for their new home development in Fairfield.
-Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.
-Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
-Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
-Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
-Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
-Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
-Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and detail oriented service.
-Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
-Participate in emergency on call rotation service schedule.
-Work with Customer Service Manager on special projects as needed.
-Participate and attend department meetings.
-Keep accurate service request logs and documentation of all work performed.
-Perform all other duties as assigned.
-Excellent communication skills, verbal and written
-Strong organizational and interpersonal skills
-Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
-Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
-Maintain regular attendance and punctuality relative to daily work schedule is required
-Follow directions from a supervisor
-Understand and follow work rules and procedures
The ideal Customer Care Representative will be a people person, detail oriented, self-starter (someone who is self-disciplined), someone who can work with minimal supervision, someone who can accept constructive criticism, someone fun and outgoing.
If you are interested in this Customer Care Representative position, please email your resume to: email@example.com
Strong customer service and office administrative skills
Previous experience working with Quality Service
Email Correspondence experience highly preferred
Practical knowledge of Follow-up Appointments
Coordinating Schedules experience highly desired
Prior experience with Detailed Documentation
General familiarity with meeting coordination and planning
Earlier work involving Electrical Repairs
Proficiency in customer service
Adeptness in Delivery Schedule
Experience with Build Strong Relationships
Hands-on experience with Client Relations
Comprehension of Superior Customer Service
Service Calls experience highly valued
Good understanding of Service Appointments
Demonstrated knowledge of Coordinating Appointments
Background working with Maintain Documentation
Knowledge of Customer Satisfaction
Solid understanding of Assist Customers
Customer Specifications experience
Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Proven experience going the extra mile to solve complex customer inquiries via extensive research
2+ years of past relevant experience
Positive attitude and an engaging businesslike approach
Experience using Microsoft Office
Basic knowledge in computer software programs and office equipment
Ability to recognize, evaluate, and resolve problems effectively
Excellent verbal, written, and social communication skills
OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
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Salary: $20.00 - $25.00 / Hourly
Location: Fairfield, CA
Date Posted: October 19, 2020
Employment Type: Temp to Hire
Job Reference: 00470-0011592585
Staffing Area: Office u0026 Administrative