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University of Alaska Video Support Specialist - Student Assistant in Fairbanks, Alaska

Video Support Specialist - Student Assistant

Apply now (https://secure.dc4.pageuppeople.com/apply/751/gateway/default.aspx?c=apply&lJobID=516318&lJobSourceTypeID=796&sLanguage=en-us) Job no:516318

Classification:Student Assistant C

Grade:Student C

Work type:Student Employee

Administrative Unit:University of Alaska Statewide

School/Business unit:SW OIT User Services

Location:Fairbanks

Categories:Information Systems/Technology

Position Summary:Video conferencing is one of the fastest growing technologies at the University of Alaska. The Video Support Specialist position is responsible for customer support, office procedures, and software applications in order to reserve, support and troubleshoot video conferencing. Become a member of the video team and learn how to connect students, faculty and staff to the world.

Duties:

100Provide technical support, to troubleshoot under a variety of technically complex and stressful situations, providing solutions within standard procedures and guidelines. Sound technical interpretation and modification is required to quickly and effectively determine corrective procedures unassisted. Provide required assistance as necessary to correct various technical problems experienced during non-standard working hours. May require shift to be performed during non-standard hours, need to be flexible under changing circumstances. Follow up with written reports for all conferences worked using a variety of reporting tools.Essential

Additional position details:

Requirements of the job:

  • Can be available for an after standard business hours work shift.

  • Have basic computer knowledge and proficiency.

  • Held a position requiring customer service skills.

  • Have a current and valid Alaska Drivers’ License or be able to obtain by date of hire.

Applicant Instructions

Submit cover letter, resume and three (3) professional references.

This is a part-time offering up to 20 hours/week while school is in session, additional hours available during summer/winter breaks. Student Assistant C positions pay $10.50/hr.

Applications will be accepted on an ongoing basis and filled as positions become available.

Education and/or training required for this position (including licenses):

High School diploma or equivalent. Experience sufficient to be able to learn skills in information systems technology and customer service. Must have a valid Drivers’ License.

Type and length of experience required for this position:

Experience in the use of Windows operating system software.

Knowledge, skills and abilities required for this position:

Excellent communication and customer service skills. Be able to communicate over the phone and video in a professional and courteous manner. Work must be accomplished in an efficient manner especially in an unsupervised environment. Must have the ability to communicate with customers using tact and discretion. Demonstrated problem solving skills to resolve video problems, ability to identify, prioritize and resolve operational problems in a timely manner. Follow up actions with written reports using a variety of web-based and written tools. Shift may be required to be performed during non-standard business hours, with some flexibility. Training for specific video conferencing technology will be provided.

Applicant must be enrolled as a UAF student taking a minimum of 6 credits per semester with a minimum GPA of 2.0 or a newly enrolled student.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:www.alaska.edu/nondiscrimination

At-Will:

Pursuant to Board of Regents’ Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised:03 Feb 2021Alaskan Standard Time

Applications close:31 Dec 2021Alaskan Standard Time

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