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USAA Executive, CIO Program Management Office in Executive, United States

Purpose of Job

USAA Employees: This job posting will be active for applications until 11:59PM Central on Tuesday, January 19.

This driven leader will head the CIO Program Management Office leading large scale, complex program delivery for cross-cutting initiatives. The current focus is remediating a multi-year, large scale regulatory criticism with a program budget of $400m+ and over 800 dedicated personnel.

Oversees and integrates change with functional area, helping to realize the benefits of strategy while promoting operational stability. Provides leadership and operational direction and oversight for various programs/projects and change functions. Communicates with key stakeholders across the enterprise to plan, execute and ensure effective delivery strategic initiatives. Utilizes executive-level business acumen and decision-making abilities and provides effective hands-on management and leadership.

100% Remote work environment available

Job Requirements

  • Identifies and manages existing and emerging risks that stem from business activities and the job role

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

  • Follows written risk and compliance policies and procedures for business activities

  • Provides strategic leadership and management of direct and matrixed leaders responsible for the integrated work effort plans created to deliver the strategic vision

  • Leads a widespread, complex team of Program and Project Managers focusing on key initiatives in a functional area and serves as an integration point to support complex area-specific or Enterprise-wide initiatives

  • Ensures proper change management is in place along with measures for success, leveraging existing change management routines as needed

  • Develops and maintains relationships with cross-functional key stakeholders to ensure project/program management processes are integrated; lead program steering committees with top management stakeholders, program sponsors and manage or attend other governance meetings; act as a consultant for business requests and project/program structuring activities.

  • Participates and leads components of on-going operational planning and may collaborate with other senior leadership or line of business stakeholders across business units

  • Provides consultation and/or maintains current awareness of developments, trends, risk, and legal and regulatory changes in the Financial Services industry and technical fields: risk management, modeling, data infrastructure, data management, systems architecture, batch and real-time processing

  • Sponsors technical and business initiatives

  • Ensures the business is prepared to support and participate in the execution methodology for technical and business work efforts

  • Provides thought leadership to develop and enhance enterprise project management methods, tools and templates to deliver better client and employee experience

  • Makes strategic decisions that influence the operational and financial performance, ensuring outcomes effectively manage risk and compliance

  • Responsible for developing, tracking and reporting on key metrics (i.e. deliverables, financials, duration, benefits) and communicating findings to influence internal project/program methodologies and approaches

  • Identifies trends and develops action plans to resolve abstract problems outside of set guidelines that impact the process execution

  • Ensures proper management routines are applied to work effort

  • Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required)

  • Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management framework

Minimum Requirements:

Minimum Education:

  • Bachelor's Degree

  • 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:

  • 10 years of progressive experience in program/project management leadership, process improvement and/or consulting for large strategic efforts

  • 6 years of people leadership experience in building, managing and/or developing high-performing teams

  • Experience in successfully managing complex strategic program/project through the project lifecycle, from conception through rollout and on-going support in a large or medium size organization, preferably a financial institution

  • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required

  • Executive-level understanding and experience with strategic-level change management

  • Executive level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment

  • Executive level experience with systems design and development from business requirements analysis through to day-to-day management

  • Experience on project and program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies

  • Comprehensive understanding of risk management policies and procedures with experience identifying risks and key risk indicators and building processes and controls to solve for those risks

Preferred Qualifications:

  • 3 years of work experience in IT and/or Information Security

  • Program delivery experience remediating a large-scale regulatory criticism in an OCC and/or FRB regulated institution

  • Foundational knowledge of IT Risk and Control experience


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400 - $279,800

Employees may be eligible for pay incentives based o m,n overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executives only representing a cash payment which is both time and performance based

Stipend : As an EMG Member, you will receive an annual stipend (amounts determined by level) which will be paid in quarterly installments.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (

Relocation assistance is available for this position.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.