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Wells Fargo Customer Service Representative in Escondido, California

  • Job Description: At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Customer Service Representative in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at . In this role you will:

  • Support customers with inquiries on financial products and services

  • Identify ways to improve customer experience within established procedures

  • Perform routine customer support tasks by responding to and resolving customer inquiries and complaints

  • Receive direction from customer service supervisor

  • Escalate questions and issues to more experienced representatives

  • Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns

  • Other duties as assigned

  • Required Qualifications:

  • 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • Desired Qualifications:

  • Experience processing complex transactions and performing extensive research to resolve complex customer inquiries

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to interact effectively with internal and external partners and clients/customers

  • Advanced Microsoft Office skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Ability to troubleshoot common computer problems

  • Mortgage industry experience

  • 1+ year of administration experience

  • Sales environment exposure; preferably in Wells Fargo's Home Equity or Mortgage sales Group

  • Job Expectations:

  • Ability to provide and work from a home office

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: Wells Fargo

Req Number: R-100773

Updated: 2022-01-14 08:00:39.000 UTC

Location: Escondido,California