Pfizer Trilingual Associate, GBS HR, Core Services, (Portuguese, English, Spanish) in Escazu, Costa Rica
Pfizer's Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer's Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China. Learn more and apply to join our team today at Careers.Pfizer.com
This role is part of the HR Core Services group responsible for designing, executing and administrating HR global processes related to the full employee lifecycle excluding recruitment and onboarding. Additionally, the HR Core Services group is accountable for the delivery of HR Core services provided by IBM, our business process outsourcer.
Why Patients Need You
Pfizer's Colleague/ HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. In this position, reporting to the Sr. Manager, Regional Process & Optimization, Costa Rica, you are responsible for executing flawlessly HR operational tasks while following documented global, regional and country-specific processes and procedures, making work easier and faster, so we can deliver breakthroughs that change patients' lives.
What you will achieve
Execute flawlessly a variety of HR operational tasks (ex: processes educational assistance requests, data corrections, mass loads (EIB) complete required country-specific government or legally required forms and surveys) and deliver a positive employee experience while following documented regional, global and country-specific processes and procedures
Provide real-time support for escalated inquiries/transactions via case management tool
Liaise with other HR, Digital and Payroll colleagues to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience
Run reports and analyze data enabling HR to make informed decisions
Provide feedback on procedures with a continuous improvement mindset
Bachelor of Administration or Human Resources or related field
At least 2 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment
Organizes own work to meet project task deadlines in a fast-paced environment
Proven ability to follow process with high attention to detail and adjusts to constantly changing priorities
Strong customer focus mindset and cross-cultural agility
Experience working with a case management tool
Excellent verbal and written communication skills in English, Spanish and Portuguese
Nice to have
- Experience working with Workday or comparable Human Capital Management system and MS Office (Excel & Word) preferred
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.