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L. L. Bean, Inc. Accounts Receivable Analyst I in Escazú, United States

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

Position Purpose: Responsible for maintaining customer accounts and records by performing various accounts receivable functions. Performs general accounts receivable activities, including the preparation, maintenance and reconciliation of customer accounts. Reviews, verifies and approves financial transactions according to established procedures. Interacts directly with L.L.Bean customers and Customer Satisfaction personnel to answer inquiries and resolve internal and external customer problems. The Accounts Receivable Analyst I is competent in a single focus area while learning from other areas, works under general supervision and has limited discretion to vary from established procedures.

Responsibilities:

  • Process billing requests.

  • Complete financial adjustments to reissue refund checks, execute stop payments and check voids as needed. Reconcile daily refund account activity.

  • Participates in ad hoc projects and analysis as requested.

  • Performs additional related responsibilities as requested.

  • Makes recommendations to improve existing procedures/processes based on best practices, standardization, models, new concepts and ideas.

  • Assists with other projects as needed

Process and post daily lockbox deposits to the appropriate customer account and invoices, ensuring reconciliation of the batch.

  • Analyze customer accounts at the time of payment application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.

  • Document results of contacts. Track and follow-up on customer commitments.

  • Resolve customer receivable inquiries.

Interacts directly with customers as required, providing world-class customer service. Applies judgment and discretion outside of guidelines with supervisor guidance.

  • Responds to inquiries, researches and resolves internal and external customer problems. Resolves complex customer inquiries which may involve adaptation of response and/or extensive research.

  • Responds to in/outbound contacts that are non-routine in nature and usually deviate from standard procedures requiring a higher level of interpretation and judgment.

  • May negotiate agreements in the collection of aged accounts or bad debt, within appropriate guidelines. Make necessary adjustments.

  • Uses multiple computerized systems for tracking, information gathering, and troubleshooting.

  • Audits and releases held orders as appropriate.

Performance Expectations

  • Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers. Be able identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers.

  • Communicate issues/concerns to leaders in a timely matter.

  • Ability to mine, analyze and present data to drive informed decision making

  • Constantly question the status quo and provide suggestions to improve existing processes.

  • Demonstrate the required level of proficiency for the key competencies for the position.

  • Demonstrate Integrity and Commitment values to achieve results.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

English Level: Advanced (C1)

Education Level: Student (or graduated) in Accounting, Finance, Business Administration or related field.

Skills and Qualifications:

  • Analytical skills - Advanced

  • Results Oriented - Advanced

  • Customer Service - Advanced

  • Communication Skills - Advanced

  • Learning agility- Advanced

  • Problem Solving - Advanced

  • Attention to Detail - Advanced

  • Innovation and Continuous Improvement mindset - Advanced

  • Team Player - Advanced

  • Self-development and learning desire - Advanced

  • Microsoft Office (primarily Excel) - Intermediate.

  • Technical Skills - Intermediate

  • Decision making - Intermediate

  • Business Knowledge - Intermediate

  • Emotional Intelligence - Intermediate

  • Mentoring - Intermediate

  • Nice to have: account receivables & collection background, Order-to-Cash process experience, SAP (Finance modules)

Working conditions

  • Physical Demands: The Accounts Receivable Analyst I will spend long hours sitting and using office equipment and computers, which can cause muscle strain.

  • Environmental Conditions: The Accounts Receivable Analyst I is located in a busy, open area office. The incumbent is faced with constant interruptions and must meet with others on a regular basis.

  • Sensory Demands: The Accounts Receivable Analyst I must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering financial information which requires attention to detail and high levels of accuracy.

  • Mental Demands: There are a number of deadlines associated with this position, which may cause pressure. The Accounts Receivable Analyst I must also deal with a wide variety of people on various issues.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.

From coastal marsh to alpine forest, ecosystems depend on diversity to flourish. We believe the same is true in the workplace. That’s why L.L.Bean is an equal opportunity employer, committed to sustaining our strengths by welcoming all kinds of people.

Over a century ago, company founder Leon Leonwood Bean set out to make a boot to keep hunters’ feet warm and dry. Today, we continue to follow the trail he blazed, adding new paths to help more people discover the outdoors, whether it’s the thrill of sea kayaking, the quiet of early morning fishing or the vigor of a challenging climb. Of course, we remain true to L.L.’s core values, and are committed to quality, service, and putting the outside, inside everything we make. So join us, adventure awaits…

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