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Visions Federal Credit Union Contact Center Advisor-NY * in Endicott, New York

Description

Position Purpose/Summary: Part-Time Plus Contact Center Advisor (30 hour work week) Full-Time Benefits.

Why work for Visions?

Flexibility, security, growth, competitive wages, and benefits ranging from medical to retirement – we've got it all. We offer 40-hour (full-time) and 30-hour (part-time plus with full-time benefits) positions, along with opportunities for advancement, development, and tuition reimbursement. We're a company that's growing more and more every day – and you can, too.

About Us

We're a community-minded organization with more than 50 years of experience. We serve members across three states, and our culture is one built on giving back. We're more than just money – we're people helping people.

If you want to be part of something greater, something different, and something growing – then come work at Visions. We're more than banking. You can be, too. #ClaimYourSeat

Job Position Purpose/Summary: The Contact Center Advisor (CCA) interacts with current and prospective members with the goal of establishing, building, and/or enhancing business relationships. Promptly and professionally service inbound calls, following established standards regarding account details, transactions, product information, and service options while maintaining high levels of member satisfaction. Should be interested in problem-solving to help members resolve issues or concerns. Must enjoy working with the public in a fast-paced, high-volume environment. Possess an engaging outgoing, positive personality that will provide a warm and consistently friendly member experience. Be an advocate for, be able to explain and sell/enroll members in Credit Union products, offerings, and services. Must be able to interview members and perform needs assessment for a variety of consumer loans and understand underwriting requirements. Comfortable with interfacing with different technologies to obtain status, input information, open new shares, and process activities for members. Will be required to work with members on a variety of accounts such as IRA, CDs, and able to compassionately process death claims. Strong desire to serve the members and the local community. This position may require a candidate to be bi-lingual in Spanish/English.

Education & Experience: We pride ourselves in our advocacy for education, growth, and opportunity for experience. This position would minimally require a high school education or GED, with preference for a certificate or degree in financial areas or customer service, along with one to two years’ successful experience in customer service, call center, retail, banking, or financial services industry. Preference for knowledge of and/or experience with lending.

Essential Knowledge, Skills, & Abilities: Due to the nature of this role in dealing with our members on an on-going basis, the position requires (and is not limited to):

  • Working knowledge of Credit Union product and service offerings preferred.

  • Excellent interpersonal and communication skills (both verbal and written); Efficient time management and organizational skills; Flexibility (able to adapt to changing environment); Leadership attributes.

  • Positively communicate with a diverse membership and staff population while providing excellent customer service.

  • Strong computer skills, adherence to confidentiality, detail-oriented.

  • Must able to complete all assigned educational courses and Product Certification tests, within required timeframes with passing scores.

  • Must be adaptable to changes in the work environment, comfortable with multiple competing demands, and able to deal with frequent change, delays, or unexpected events in a calm and logical manner.

  • All employees must embrace and foster an environment that supports our mission and core competencies.

  • Perform other job-related duties as assigned.

Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily requirements may include (but are not limited to): stand/walk up to 2 hours, sitting for up to 6 hours; lift/carry up to 20 pounds; manual dexterity for working with papers, files, keyboarding, etc.

Disclaimer: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required to perform work. Management retains the right to add or remove responsibilities at its discretion. The above job description does not constitute a contract of employment and Visions FCU may exercise its employment-at-will rights at any time. Employees are equally subjected to all policies and procedures of the company per the employee handbook.

EEOC & Affirmative Action Statement: Equal Employment Opportunity for all persons is a fundamental goal and policy of Visions Federal Credit Union. Visions recognizes and reaffirms Title VII of the Federal Civil Rights Act of 1964, New York’s Human Rights Law and Credit Union regulations that there shall be no discrimination against qualified applicants or employees on the basis, of race, color, national origin, religion, creed, age, handicap, disability, marital status, predisposing genetic characteristics, sexual orientation, or any other class protected by federal, state, or local law. It is the duty of Visions Federal Credit Union to provide reasonable accommodations to qualified individuals with disabilities under the Americans with Disabilities Act (ADA).

Qualifications

Education

Required

  • High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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