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mPulse Mobile Channels Product Manager in Encino, California

Company Mission and Highlights:

mPulse Mobile, the leader in Conversational AI solutions for the healthcare industry, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue. mPulse Mobile combines behavioral science, analytics and industry expertise that helps healthcare organizations activate their consumers to adopt healthy behaviors. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.

Our Core Values:

Model Integrity and CollaborationDrive Innovation and Thought LeadershipSupport Decision Making at All LevelsCreate Value for Clients by Empowering ConsumersImprove Customer Experience Through Simple DesignCelebrate Success? Often

Purpose of the Role:

mPulse Mobile is looking for a Channels Product Manager who will report to the Director of Product Management and be responsible for managing the strategic direction of mPulse?s channels -- including SMS, email, IVR, MobileWeb/microsites, RCS, voice/smart speaker, and chat. The Channels Product Manager will own the product strategy and roadmaps for mPulse's current platforms; the messaging gateways and APIs for each channel; integration with the core mPulse platform; and innovation efforts around developing and productizing new channels. This key Product Management position will lead product planning and execution throughout the product development lifecycle, including: the definition of the market/opportunity, defining the product vision, gathering and prioritizing product, customer, and third-party integrator requirements, and working closely with all organizational units to ensure that profitability and client satisfaction goals are met.

The ideal candidate is someone who has worked in technology, perhaps as an engineer, technical lead, or project manager, who has technical expertise in at least one of the following channels -- SMS, RCS, IVR, or voice/smart speaker -- who also has an aptitude and interest for defining product requirements and direction and can work with a wide variety of internal and external stakeholders.

Duties and Responsibilities:

  • Manage the requirements and strategic direction around core technologies, including the development of product and technical requirements definition and documentation, and product release schedule.

  • Work in conjunction with a team of Software Engineers, Account Managers, and UX Designers that provide ongoing management for existing products.

  • Assess clients? and prospects' needs, technology trends, and major competitors in order to synthesize product and technical requirements; utilize market/client/industry research and analysis to develop and maintain a long-range product and technology road map.

  • Act as key product and technology evangelist and authority for integration, including providing transfer of information and product familiarization on both current product functionality and new product enhancements at user conferences and industry and organization events, and to third-party integrators and integration projects.

  • Lead Product and Technology Envisioning Sessions with customers and interdepartmental teams to define product and technology requirements and strategies.

  • Develop Product Requirements Documents that define product enhancements and development initiatives.

  • Manage the development of prototypes illustrating specific product enhancements and development initiatives.

  • Assume ownership of all product deliverables throughout all phases of the Product Life Cycle.

  • Assume direct ownership of key product deliverables such as concept and requirements definition documents, and sales and marketing tools.

  • Coordinate and manage the efforts of cross-departmental personnel during Product Life Cycle.

  • Facilitate business process changes as required to improve organizational and product line performance.

  • Regularly interact with industry leaders and target users to stay abreast of industry changes.

  • Participate in product design activities that generate user friendly solutions that provide clear end-user benefits and differentiation from competitor products.

  • Minimal travel to client locations as need (expected to be less than 10% travel).

Skills, Abilities, and Experience:

  • Undergraduate degree in Computer Science, Engineering, Business, or other technology or domain-related field.

  • 3 - 5 years' experience managing platform products and technology and associated APIs and SDKs, preferably working with CRMs, marketing automation platforms, or EMR/EHR systems.

  • Ability to develop technical product specifications.

  • Solid understanding of application architectures, databases, APIs

  • 1 - 2 years of software development experience a plus.

  • Experience with mobile applications and app development highly desirable.

  • Goal-oriented, with ability to not only conceptualize products but also manage and optimize them throughout their lifecycle.

  • Strong organizational skills, with the ability to manage and develop various products at different stages.

  • Excellent communication skills, to both internal and external stakeholders, both oral and written, including authorship of product-related documentation.

  • Must work well as a part of a team in a fast-paced, deadline-driven environment.

Minimum Qualifications:

  • Bachelor's Degree: Computer Science or related field

  • 3 Years experiencing managing platform products and technology

  • Knowledge of application architectures, databases, APIs

Behavioral Competencies:

  • Adaptable in an ever changing environment and with change in direction.

  • Extreme patience, ability to listen, a sense of humor and a controlled tenacity for delivering results is a must.

  • Must have strong sense of urgency and experience working with internal and external member teams.

  • Ability to think creatively and excellent problem solving skills.

  • Can take charge and thrive in uncharted territory or ambiguous circumstances. Strong analytical skill set to decipher client needs and recommend solutions.

  • Is calm when facing pressure

The Perks:

Enjoy flexible PTO and work hoursFull Vision, Dental and Healthcare - all individual premiums paid by mPulse!401K Program with a 100% match of first 4%3 Weeks Paid Maternity/Paternity LeaveWeekly team lunches to celebrate victoriesPaid Parking as well as Car Pooling incentivesLaptop fitness stationsPing pong conference table and FoosballFree snacks and drinks

Contact Information:

mPulse Mobile, Inc.

Attn: HR Dept.

16530 Ventura Blvd, Suite #500

Encino, CA 91436

(mPulse is an Equal Opportunity Employer)