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Laundry Attendant, Hampton Inn Emporia

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• 17-Feb-2020 to 28-Feb-2020 (MST)

• Emporia, VA, USA

• Full Time

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BIG PICTURE:

A Laundry Attendant is a valuable member of the Housekeeping department and is responsible for delivering exceptional guest experiences by processing hotel and guest laundry. Laundry Attendants use commercial equipment and perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading, ironing, folding, storing and delivering.

CORE ACCOUNTABILITIES:

• Collect dirty linens and terry from chutes, carts and storage areas on guest floors

• Sort linens appropriately, per established hotel standards by separating damaged or stained linen to be repaired or used as rags

• Utilize personal protective equipment and follow established protocols for bloodborne pathogens

• Transport clean linens to storage closets on guest floors to meet Housekeeping needs and to ensure proper par levels at all times

• Operate washers and dryers and other machinery according to recommended capacity and other manufacturer's guidelines

• Record poundage amounts, and keep shift logs of amounts washed and dried

• Use automatic folder and/or hand-fold clean towels, sheets, pillow cases, blankets, mattress pads, etc.

• Participate in monthly departmental inventories to ensure proper stock and par levels

• Immediately report to supervisor any needed repairs or unsafe conditions

• Continuously monitor and control supplies to minimize waste within laundry facility

• Clean lint traps from dryers daily; Check and cleans drains as necessary

• Refer guest problems or complaints to Supervisor on duty

• Follow all company and safety and security policies and procedures

• Report any maintenance issues or safety hazards

• Greet, acknowledge and welcome guests you may encounter according to company service standards

• Anticipate and follow through on departmental needs

• Support other departments and fellow Housekeeping staff members, as needed

• Perform other duties as needed and as directed by Executive Housekeeper

REQUIRED ATTRIBUTES:

• Previous experience in an operational service environment is desirable

• Exceptional service orientation, with keen ability to focus and deliver on guest needs

• Reliable and responsible character, with exceptional follow up and attention to detail

• Ability to learn quickly and learn and a rapid pace

• Ability to adhere to expectations and standards for friendliness, speed, quality and efficiency

• Willingness and ability to support fellow team members in reaching departmental goals

• Ability to work effectively as an independent contributor, and as a part of a collaborative team

• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment

• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping

• Must be able to stand, sit, or walk for an extended period of time