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Patten CAT Admin Generalist in Elmhurst, Illinois

Working Hours/Days

8 Hrs Monday - Friday

Overview

POSITION SUMMARY: Including but not limited to professionally greet all visitors, answer all incoming calls and route calls accordingly.

Basic Duties

PRINCIPLE FUNCTIONS AND RESPONSIBILITES:

  • Greet visitors and ask them to sign in

  • Answer calls coming into the switchboard, determine the nature of business before forwarding the call and route accordingly

  • Take and deliver messages or transfer calls to appropriate personnel.

  • Sign for deliveries (i.e. FedEx, Overnight Packages/Envelopes, etc) and

  • Take lead with mailroom responsibilities and a variety of administrative duties.

  • Assist other departments with mailings or projects

  • Answer questions about Altorfer Inc. and provide guidance regarding directions and other information.

  • Provide exceptional service to customers and employees while providing constant support of Store Manager's direction and leadership.

  • As needed work closely with Service management to complete opening of work orders, timecard entry, work order closing, service report uploading, and processing final invoices using integrated procurement systems (ariba, copa, etc.) and assisting in PO’s / invoicing and service reports to end customer.

  • As needed work closely with Parts management to assist as needed with limited parts transactions as a backfill for the back order / parts admin roles and special projects

  • As needed enter technician's expenses on work orders and reconcile credit card statements.

  • As needed additional recordkeeping i.e., employee vacation and sick leave, individual safety accounts and other duties as assigned.

  • SUPERVISORY RESPONSIBILITIES: none

Qualifications

SKILLS/ABILITIES: Computer base switchboard, outlook, excellent communication skills, must fluently speak and understand the English language

  • Two years’ experience with a strong phone presence and proven customer service skills are required.

  • Computer literate. Previous experience with programs such as MS Excel, Word, and Outlook are needed.

  • A positive attitude, friendly disposition, and ability to multi-task are essential.

  • Must have excellent verbal communication skills.

  • Must be a self-starter with good time management.

  • Must be team oriented and willing to adapt to change.

  • Dependable with great organizational skills are needed.

  • High School Diploma or equivalent is required.

  • Must have a valid driver’s license (Motor Vehicle Report will be performed on final candidate).

  • This position works in an office environment, greeting all customers and visitors that come into the building. There may be times when you may need to go out into the service or warehouse area and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at a desk for a long period of time; answer telephone, transfer calls to the correct destination and write or use a keyboard to communicate through email. Must be able to walk, bend, and lift up to 20 lbs. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place corresponding letter next to each category. “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.

NA

Climbing

NA

Stooping

NA

Kneeling

NA

Crouching

NA

Crawling

O

Reaching

NA

Standing

C

Sitting

NA

Walking

NA

Grasping

C

Repetitive Motion

C

Keyboarding

NA

Pulling

O

Lifting

O

Pushing

NA

Up to 25 lbs.

O

Up to 25 lbs.

NA

Up to 25 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

Over 50 lbs

NA

Over 50 lbs.

NA

Over 50 lbs.

NA

Subject to both inside and outside conditions

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Req No.2020-3483

CategoryAdministrative/Clerical

LocationUS-IL-Elmhurst

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionHeavy

CompanyAltorfer Industries Inc.

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