Aston Carter M.R - Member Support - Farrah - Concierge Ramp in El Paso, Texas
Member Support Specialist paying $14/hour (gets bumped UP to $15.50/hour after 90 days)
Additional Skills & Qualifications:
Must haves - Min of 1 year, max of 5 years of Customer support / member support experience where they are responding to questions/inquiries and responding via EMAIL OR CHAT.
Tenure of 1 - 1.5 years of experience. with companies that shows loyalty.
These Aerotek managed resource member support team will be responding to email inquiries from Betterhelp members. Questions are mostly in regards to refunds, financial aid and subscription questions. These Member Support Reps will be measured by conversion of these users who are inquiring about the platform's price, privacy and how to set up membership. Other tickets are from active members who are looking for financial aid options or changes to their programming/therapy.
They will be handling over 150 separate tickets each day and must be professional and efficient when typing responses. This ramp in Q3 of 2021 will be concierge and the member success specialists will be tied to members specifically to provide a more dedicated approach to their membership community.
Customer Support, Support, Help desk, Call center, email, Ticketing System, Customer Experience, Customer Service, Member service, Chat support, Csr, Health care, typing
Top Skills Details:
Customer Support,Support,Help desk,Call center,email
Email, Email response, Chat, Tickets, Inquiries, Chat Response, Retention, Frequently Asked Questions, conversion, virtual customer support role,
•Positive, great attitude and is coachable
•Quick learner, fast typer (65+ WPM)
•Flexible, accommodating of change
•Ambitious, hard working, execution-oriented, eager to get results and succeed
•Tech-savvy - being able to grasp, operate and master complicated computer systems
•Excellent communication skills - oral and written
•Being able to present and convey ideas clearly and confidently
•Love to help people!
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org (%email@example.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.