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Patterson Companies, Inc. Technology Training Team Manager in Effingham, Illinois

Overview

The Technology Training Manager directs a group of specialists who conduct Revolve software product trainings. The Team Manager assures high quality implementations through effective performance management of Technology Training Specialists. The manager is responsible for the day to day activities and guidance of their team in order to reach the objectives.

Responsibilities

  • Manages Technology Training Specialists to ensure training and organizational performance.

  • Assures quality of technical training implementations through quality monitoring.

  • Reviews team procedures and develop/research ways to increase efficiencies.

  • Identifies team training needs and act as the liaison between Training Specialist and the Training Curriculum Department.

  • Ensure scheduling systems are setup with proper call types and aligned with staff allocation

  • Create reports and assess trends to adjust performance to meet KPIs.

  • Recognizes when to engage other partners to address challenges and opportunities.

  • Develop and manage a comprehensive training plan for use across an implementation project timeline.

  • Manage training programs that deliver timely and quality implementations that create customer retention and build loyalty.

  • Work directly with key business stakeholders to strategically develop training programs based on business strategy and performance.

  • Conduct needs assessments to determine various training offerings necessary for successful project implementation.

  • Plan, develop, and provide training and staff development programs, using effective methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops

  • Conducts one on ones, quality monitoring, mid-year and annual performance reviews

  • Handles daily personnel matters (e.g., personal time off, shifts coverage etc.)

Critical Competencies:

Communication: The Technology Training Team Manager is an excellent communicator in groups and one-on-one. They are effective at both listening and presenting information. They are concise and use good grammar. When writing, the Team Manager gets their point across clearly and concisely. They are aware of their non-verbal messages and personal tendencies and careful not to appear impatient.

Interpersonal Effectiveness: This person is easy to talk with, whether they are working with a client, employee, peer, or Patterson executive. They have credibility because people know they will follow through when they commit. They do not shy away from tough decisions and always do what is right, even if it might not be popular.

Conflict Management: The Technology Training Team Manager seeks win-win solutions if there is a disagreement but doesn’t walk away from conflicts if there are unresolved issues. When there is a difference in interpretation, this person listens to all sides and is receptive to viewpoints different from their own. They recognize it is important to address issues quickly but fairly.

Results Focused: This person holds their team accountable by communicating clear standards and providing timely feedback. They perform at high levels and do their best to over achieve. They put together great teams to accomplish their goals.

Leading Change: The Technology Training Team Manager understands the big picture when situations evolve and that it might be difficult for some to cope with changes in their environment. They have the fortitude to “stay the course” when it’s for a greater good, even when they receive pushback from their team. If they are challenged, they listen to alternative solutions, yet they know that ultimately, they need to get everyone going in the same direction.

Leading Others: This person builds great teams made up of high performers. The environment is respectful, and all are encouraged to contribute their best ideas. The Team Manager leads by example with ethical behavior.

Supervisory Skills: The Technology Training Team Manager recognizes the unique talents that all on their team bring. They are excellent at performance management and the team knows what is expected of them. The Team Manager finds opportunities for their team members to develop. If necessary, they deliver tough disciplinary actions to correct problem performance.

Customer Focus:This person makes the customer’s and their needs the primary focus of their actions. They listen and understand to develop value-added partnerships with customers by going above and beyond basic service expectations, while helping implement solutions and achieve timely resolutions to request and issues.

Technical Expertise:Maintains current technical knowledge and uses that expertise to help provide training solutions that are relevant to product changes and updates

Qualifications

Minimum Qualifications:

  • Bachelor’s Degree or equivalent work experience

  • 3 years of management or equivalent work experience.

  • Must have excellent verbal and written communication skills

  • Has a consistent attitude and respect for high quality standards

  • Takes accountability and leads with integrity

  • Thorough in job responsibilities and strong organizational skills

  • Works well under pressure

  • Well-organized and ability to multi-task

Preferred Qualifications:

  • Experience with Patterson technology products

  • Team management experience

  • Experience with training and development

Benefits

Benefits:

We provide competitive benefits, unique incentive programs and rewards for all eligible employees. Please click here (https://www.pattersoncompanies.com/careers/default.aspx#section=benefits) for an overview of benefits offered.

EEO Statement

An Equal Opportunity Employer

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.

Job Locations US-IL-Effingham

Requisition ID 2021-11582

# of Openings 1

Position Category Training

Company Patterson Technology Center

Position Type Regular Full-Time

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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