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Stantec ServiceNow Solutions Consultant in Edmonton, Alberta

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 22,000 employees in over 350 locations worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Your Opportunity

We require a ServiceNow Solutions Consultant to join our team. This individual will lead the overall design of the application and mapping of client business requirements from the different service owners translating these into systems/technical requirements. The Solution Consultant works as a team member of a larger team but will be part of the team overlooking the larger overall project. This individual will also mentor IT staff to raise the level of technical expertise within the existing ServiceDesk technologies team. Ultimately this individual will play a pivotal role in helping Stantec migrate away from the existing ServiceDesk technologies to the ServiceNow suite of solutions.

Your Key Responsibilities

  • Produce detailed functional design documentation to match customer requirements

  • Act as a bridge between IT and the business. Liaison with the business to gather requirements, suggest changes to existing processes and communicate and advance the strategic direction of ServiceNow within Stantec

  • Participate in process flow analysis and process redesign in cooperation with the extended project team

  • Design and implement a project schedule, and handle multiple priorities in a fast-moving and complex environment

  • Develop a roadmap which will be used to detail the deployment strategy and plan annual budgets

  • Share best practices and be consultative throughout the technical design of the project

  • Provide technical mentorship to the extended IT team

  • Working with the management team maximize investment dollars for both ServiceNow software purchases and any required consulting engagements

  • Participate in other projects as required

  • Maintain current ServiceNow knowledge through self-study and utilization of available training

Your Capabilities and Credentials

  • Self-motivated with a proven track record in ServiceNow ITSM/ITOM technologies

  • Advanced experience supporting and implementing ServiceNow modules including (but not limited to) CMDB, ITOM, ITSM, Asset Management, Event Management, and HR. ServiceNow certifications are preferred

  • Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, Cireson, SCSM, etc.)

  • Experience planning migrations from legacy ServiceDesk implementations to ServiceNow

  • Ability to understand business requirements and convert them into solution designs

  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture

  • Experience managing expectations and priorities

  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities

  • Experience with project management methodologies

  • Proven solutions consulting experience

  • Excellent interpersonal, oral, and written communication skills

  • Highly self-motivated with a keen attention to detail

  • Ability to work independently and in a team environment

  • Strong customer service orientation

Education and Experience

  • Post-secondary degree/diploma information systems or related field, or equivalent experience

  • 7-10 years of experience in a related field

  • 10 years of ITSM / ITOM systems integration and/or implementation experience

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Job: Applications Development

Primary Location: Canada-Alberta-Edmonton

Other Locations: Canada-Manitoba-Winnipeg, Canada-British Columbia-Vancouver, Canada-Nova Scotia-Halifax, Canada-Alberta-Calgary, Canada-Ontario-Barrie, Canada-British Columbia-Victoria, Canada-Northwest Territories-Yellowknife, Canada-Newfoundland and Labrador-St. John's, Canada-Saskatchewan-Saskatoon, Canada-Nova Scotia-Dartmouth, Canada-Ontario-Toronto, Canada-Ontario-Markham, Canada-New Brunswick-Saint John, Canada-Ontario-Mississauga

Employee Status: Regular

Job Level: Individual Contributor

Travel: Yes, 10 % of the Time

Schedule: Full-time

Req ID: 200001UC

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans