Florida Health Care Plans, Inc. Medical Customer Service Specialist (MCSS) in Edgewater, Florida
POSITION SUMMARY: The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).
Education, skills and experience:
• High school diploma or equivalent • Previous medical office experience preferred • Ability to demonstrate excellent customer service • Experience with computers and the ability to learn, navigate and function in various computer applications • Strong, clear, English telephone and oral communication skills • Ability to multi-task successfully and efficiently • Ability to maintain confidentiality and to comply with HIPAA guidelines • Minimum typing speed of 30 wpm required