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OMNI HOTELS MANAGEMENT CORP Spa Front Desk Agent (On-Call) in Eagan, Minnesota

Spa Front Desk Agent (On-Call) Job Locations US-MN-Eagan Requisition ID 2021-48102 # of Openings 1 Category (Portal Searching) Spa Location The one-of-a-kind Omni Viking Lakes Hotel in Eagan, Minnesota is already under construction and is expected to open in October! A substantial part of the 200-acre Viking Lakes mixed-use development, the destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment. The 320-room luxury hotel will feature more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel will accommodate groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities. Job Description Omni Viking Lakes Hotel in Eagan, MN is seeking a friendly and organized Spa Front Desk Agentto join the team. This team member will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and associates, up-sell, and provide tours of IdleWild Spa. Responsibilities Check guests in and out according to Omni Standards Schedule spa appointments and accurately confirm them in accordance with Omni Hotel and Resorts Moments of Service. Up-sell, cross-sell, and pre-sell Mokara services and products. Provide tours of the spa and offer/serve beverages as needed. Communicate spa promotions with guests. Qualifications Ability to accurately and efficiently input information into computer systems Ability to prioritize, organize and follow up all responsibilities Ability to work a flexible schedule to include nights, weekends and holidays Ability to stand for an 8 hour shift Ability to communicate effectively Previous customer service experience Previous cashiering experience is preferred High school diploma or equivalent. Ability to lift, carry, push, pull 30 lbs. - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels and Resorts and need special assistance to apply for a posted position, please send an email Omni Hotels and Resorts is an equal opportunity employer.