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Veterans Affairs, Veterans Health Administration Program Support Assistant (OA) in Durham, North Carolina


The position is organizationally aligned in the Quality Management (QM) Service.


The position is organizationally aligned in the Quality Management (QM) Service. The primary purpose of this position is to serve as program support for the Policy Coordination Program of all official DVAHCS policy memoranda in the QM Section within the Office of the Director and serve as the principal office assistant to the Chief, Quality Management Service, and subordinate staff. Provides program support to the Policy Coordination Program for the Durham VAHCS. Ensure consistent application of Memorandum 558-18-00.1, Durham VAHCS Publications for the Medical Center, CBOC's, HCC's, and all other sites of care within the Durham VAHCS. The development and maintenance of a computerized system for policy tracking and notification, compliance with VHA and VISN Handbooks and Directives, internal policy consistency and accuracy, and policy cross-referencing with Joint Commission standards and other regulatory agencies. Provides training and assistance to Services and Programs in the development of new policies, revising and/or updating existing policies, and ensuring that policies do not expire before they are reissued. Responsible for uploading memoranda to the DVAHCS SharePoint site and responsible for maintaining the memoranda history file. Provides quarterly and annual reviews on the status of policy memoranda to ensure policies are updated and published prior to the designated date, and reports compliance as part of the annual review process to the Governing Council. Performs administrative work in support of the office which involves providing advice and guidance on clerical and procedural requirements and instructions to other clerical personnel and staff members. Supports the Accreditation Program by assisting with preparation for accreditation boards for all services within the Medical Center such as OIG, Joint Commission, CARF, and LTCI. This includes arranging room reservations, parking, preparing conference rooms, and order supplies. Makes travel arrangements for all programs in the QM Section, such as scheduling transportation, making reservations, and preparing travel orders and vouchers. Work Schedule: 8:00 am to 4:30 pm

Compressed/Flexible: Not Available

Telework: ad-hoc

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD067040

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/01/2020. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: .You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Supports the Accreditation Program by assisting with preparation for accreditation boards for all services within the Medical Center such as OIG, Joint Commission, CARF, and LTCI. This includes arranging room reservations, parking, preparing conference rooms, and order supplies.. You will be rated on the following Competencies for this position:

CommunicationsComputer SkillsPlanning and EvaluatingStandards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Typically, the incumbent sits comfortably to do the work. There mat be some standing, bending, and carrying of small items such as papers, books, or small office equipment. No special physical demand are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.