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Golden Tech Systems Inc. P4 Readiness Liaison in Durham, North Carolina

Company Overview

GoldenTech is a systems integrator firm, focusing on solving complex problems in the areas of DevOps, Cloud and Cyber domains. In addition to offering Cloud based solutions that span Azure, AWS, and Google platforms, GoldenTech also provides cyber security solutions to help our customers from threats. We also provide full stack development on the .NET, J2EE platforms, and harness the synergy between DevSecOps and Agile to deliver solutions faster and on-time. GoldenTech prides ourselves in our ability to exceed in customer satisfaction thereby leading the way to continued customer engagement. Finally, we provide a platform to our workforce and empower them to meet our customers? mission, while succeeding in their career goals. In addition to providing best in class solutions to our Fortune 150 clients and state agencies?since 2007, GoldenTech proudly serves our armed services by working with the US Navy and the US Airforce.

REQUIRED qualfications (min 3 years)

  • Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services

  • Demonstrated working knowledge of/ability to interpret laws, rules and policies with an emphasis on NC child welfare law, policy, and procedures

  • Demonstrated working knowledge of relevant information associated with child welfare practice, policy, law, and rules

  • Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met

  • Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results

  • Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication

  • Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually

  • Demonstrated above average relationship building and retention skills with both internal and external partners

  • Ability to think analytically and engage in active problem-solving.

**The following is HIGHLY DESIRED:

  • Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans

Job Summary

GoldenTech Systems requires the services of a Readiness Liaison to support change management and readiness for implementation of NC FAST Child Welfare (Project 4) modules within the NC Department of Health and Human Services (DHHS).

Extensive statewide travel up to 70% of the time is required in the performance of the work. Travel may include some evenings and weekend days.NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position.

The Readiness Liaison will provide on-site support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to effectively assist counties with change management. This role will guide new users in correct navigation and entering of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST Business Teams and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system. The County Readiness Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication and maintain communication with state and county staff to clarify statutory, policy, and procedural concerns impacting or related to Child Welfare Services.

* Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the state?s protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.*

Benefits and Perks

  • Golden Tech offers a comprehensive benefits package: This includes healthcare, paid time off, retirement savings plans, Life/AD, dental, vision plans.

  • Golden Tech believes 'best ideas win'. Our management is always open to learn new ideas and ways in which we can help give our workforce a 'solid platform' for growth