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Hirschbach Motor Lines Extended Operations - OS&D/Claims/E-Logs in Dubuque, Iowa

Hirschbach never sleeps - our fleet is rolling 24/7! To support our expanding fleet we are growing our team of fun professionals on the Extended Operations team. Full-time positions are available. Come Roll With the Best!

Schedule Available:Weekend Nights (Friday - Sunday 6:00pm - 6:00am)

(may be subject to change based on departmental needs)

Job Summary

Extended Coverage ? Risk Management oversees 3 different departmental functions. OS&D (Overages, Shortages & Damages), Claims, and Logs. You would be a resource for Drivers, Operations, and Customers for issues relating to those 3 areas.

Duties & Responsibilities

  • Promptly answering phone calls and emails from Drivers, Operations, and Customers.

  • Maintaining positive relations with Drivers, Operations, and Customers

  • Identifying cargo (OS&D) discrepancies by interviewing drivers and collecting supporting evidence.

  • Creating timelines of accidents (Claims) by interviewing drivers and collecting supporting evidence

  • Recording cargo (OS&D), accidents (Claims) and hours of service (Logs) events

  • Reporting cargo (OS&D) events to Operations and Customers

  • Problem solving with Operations and Customers for delays/challenges resulting from cargo (OS&D) events

  • Reporting accident (Claims) events to Operations, Safety, and Road Assist

  • Correcting/reviewing Driver?s hours of service (Logs)

  • Other duties as assigned.

Talent Requirements

  • High school diploma or equivalent required.

  • Able to communicate via e-mail, telephone, and in person with clear, correct, and effective English.

  • AS400 experience is preferred

  • Growth oriented individual

  • Strong data entry skills

  • Detail oriented

  • Display and demonstration of an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.

EOE. Offer of employment is contingent upon the successful completion of a pre-employment drug screen and background check.