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Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.The Developer Operations team ensures that applications integrated with our platforms are high-quality and trustworthy. Working closely with other Facebook teams, we investigate and detect apps not compliant with our Platform Policies. Depending on the nature of the violation and the best user experience, we may take a variety of actions; everything from helping the developer/publisher fix the problem, to permanently removing the developer/publisher and application from our platform. We work to improve the platform experience for users, publishers and developers through the use of automated detection tools, strategic manual review, data analysis, guidance, and coordination with product teams. Our team is looking for a strong team player to work with the external developer and publisher community, investigate and take action on violating apps, and ensure the best possible experience on our platform. In this position, you will interface with internal teams such as Partnerships, Policy, Legal, Marketing and Engineering, as well as with external developers and publishers. Successful candidates will have strong data skills and a bias toward action, enjoy finding patterns amid chaos, making quick decisions and are up for a challenge. The position is available in Dublin, Ireland.

Required Skills:

1. Review and respond to escalations across multiple channels with high quality, accuracy and speed

2. Understand and consider all perspectives in making enforcement decisions, and communicate those decisions to internal partners in a way that builds trust and respect within our ecosystem

3. Project manage strategic operational initiatives while partnering with internal cross-functional teams to solve problems at scale

4. Establish action plans and timelines in line with our team goals and objectives

5. Foster a work environment where team members remain committed and continue to take ownership in delivering high quality content

6. Manage, coordinate, and/or support policy enforcement projects.

Minimum Qualifications:

1. BA/BS degree with 2+ years professional experience showing superior analytical and problem-solving skills (operations, project management, process optimization experience)

2. Strategic thinker, self-starter, intellectually curious and creative individual comfortable operating in ambiguity

3. Excellent communication skills, open, collaborative and proven team player

4. Experience thinking both individually and in team environments and experience working with global teams

5. Demonstrated experience developing and presenting business cases

6. Analytical skills, with experience in sourcing and driving insights from internal and external data sets. Proven experience in solving problems using data and in providing business insights.

7. Ability to assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication

8. Experience managing multiple projects simultaneously

9. Experience manipulating large data sets in SQL or equivalent.

Preferred Qualifications:

1. BA/BS degree in Business, Science, Economics, Information Systems, or Finance

2. Experience in policy, abuse, investigations, consulting, or online operations environment

3. Experience in a fast-paced startup environment

4. Experience in at least one scripting language and/or data visualization tool a plus

Industry: Internet