Sage Live Services Specialist in dublin, Ireland
Live Services Specialist
People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!
Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.
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We are looking for people who are passionate about technology; inquisitive problem solvers who want to collaborate in building high quality products and enjoy the challenge of running trusted global services; good communicators who can positively influence change.
As part of a global team, Live Service Management is a team of specialists, responsible for the availability, performance and security of all Sage online products and services. This role can be based out of one of our many offices including Dublin, Newcastle and Manchester.
With the customer at the heart of everything we do, the successful candidate will work closely with development, test, and commercial teams, to design and agree a hosting architecture that promotes high availability, scalability, and security, whilst remaining cost effective. Working closely with product teams to integrate with the change and incident management processes, you will be responsible for delivering the highest levels of service management.
Many of our products & services are on cloud platforms, enabling flexibility and scalability that is difficult to achieve in a traditionally hosted environment. Cloud experience is desirable but not essential.
We have several vacancies for strong candidates, open to new technologies and approaches, to join our friendly, hardworking team. Innovation and new ideas are always welcome. We enjoy being good at what we do; helping to run world class services for our customers. We offer clear career progression paths and opportunities to help you fulfil your goals.
• This role will require you get to know the development team’s world (source control, builds, backlogs, sprints, Agile etc) but also to bring the development team closer to the operational team's world (Infrastructure, OS, security, scripting, monitoring etc).
• The promotion of a DevOps culture and adoption of CI/CD principles throughout the organisation.
• Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer.
• You will be part of a team with day-to-day operational responsibilities for customer facing online services, with on-call 24/7 support on a rota.
• Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers.
• Keeping abreast of latest cloud technologies and driving relevant adoption to improve services.
It should come as no surprise that we are always looking at new technologies, to give customers an even better experience.
There is an expectation that you will have experience with some of the following technologies and consider yourself to be strong in 2 or 3 areas.
This list isn’t exhaustive, so don’t be put off applying if you have experience in similar technologies and are willing to adapt.
Operating Systems: Windows and/or Linux
Cloud Providers: Microsoft Azure, Amazon Web Services
Infrastructure as Code: CloudFormation, ARM templates, Terraform
Automation and Scripting: PowerShell, Bash, Ruby, Python, Go
Build/Release Tools: Jenkins, VSTS, Octopus Deploy, TeamCity, XL Release
Databases: MSSQL, Azure SQL DB, AWS: RDS, MySQL, DynamoDB
Web Hosting Technologies: Apache, IIS, Nginx plus Tomcat, Java, Passenger, Rails, Node.js
Serverless: AWS Lambda, Azure Functions
Containers: Docker, Mesosphere, Kubernetes
Configuration Management: Ansible, Chef, Puppet, PowerShell DSC
IT and Product Operations