IBM IBM Watson Health L2 Support Engineer in Dublin, Ireland
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Your Role and Responsibilities
As part of the IBM Watson Health - Support team, you will be resolving issues across multiple products. You will be directly responsible for investigating and resolving customer issues through the Watson Health Salesforce tool.
Primary activities include issue diagnosis, troubleshooting, and incident management.
The engineer will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The role will require that you work very closely with Product Development (L3) Teams.
We require someone who will:
Bring strong customer service, focusing on attention to detail
Maintain a high level of technical and functional product knowledge, together with knowledge of the hardware and operating systems on which IBM Watson Health products run
Maintain a high level of day to day responsiveness
Constant updating of technical and functional skills and strong teamwork are essential to working in this dynamic environment.
Required Technical and Professional Expertise
Strong analytical, problem solving, and troubleshooting skills
Ability to define problems, collect data, establish facts, and draw conclusions
Possess good multi-tasking skills with demonstrated ability to follow-through
Strong interpersonal/customer relations skills
Clear and concise verbal and written communications
Ability to express complex technical concepts in layman's terms, both verbally and in writing
Knowledge of web client development environments, application server and database server essential
Preferred Technical and Professional Expertise
Experience with IBM Cloud and/or other Cloud environments
Experience in Database skills (e.g. DB2, Oracle, MySQ)
Experience of web client development environments and application server (e.g. WebSphere, WebLogic)
About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
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