USACares Jobs

Job Information

Autodesk Designated Support Specialist in Dublin, Ireland

Job Requisition ID #

21WD46288

Position Overview

Autodesk Global Product Support is looking for highly motivated trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer-focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans. We are looking for a professional with Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future Major Accounts across EMEA. You will join the Global Product Support (GPS) group within the Customer Success Organization as part of our 2000+ person Worldwide Sales and Services organization – a team that values professional development and rewards high performance. The Global Product Support group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

Responsibilities

  • Innovating, developing and delivering packaged service offerings to increase customer success and new product adoption

  • Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans

  • Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans

  • Technical assistance and recommendations for Enterprise Customers based on data analytics

  • Taking a problem management approach, find opportunities for improvement initiatives

The Ideal Candidate

  • The passionate self-belief and trust are necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results

  • We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes

  • The state of clear ownership which provides a person with the power and ultimate responsibility to achieve a defined outcome

  • Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes.

  • Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption

Minimum Qualifications

Technical:

  • Bachelor’s degree in Civil Engineering, or equivalent experience

  • More than 5 years’ experience in Civil Engineering, Infrastructure, Transportation, Land Development, Environmental Engineering, Geospatial systems technology, or related industry experience

  • Energy (gas and electricity), water, telecommunications, or natural resources project experience including distribution, transmission, or exploration is preferred

  • Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks

  • Additional knowledge of Revit, Navisworks, Recap, Inventor, as well as competitor products, is a benefit

  • Knowledge of data management environments such as BIM 360, Autodesk Vault, or Bentley ProjectWise is a benefit

  • Proven ability to be flexible and learn quickly in a fast-paced environment

  • Able to manage several projects at a time, setting the right priorities

  • Demonstrated ability to build and maintain strong relationships with enterprise customers

  • Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

  • Demonstrated motivation to learn new skills and technologies

  • Strong troubleshooting and analytical skills

Soft skills:

  • Team player who enjoys supporting and interacting with other members of a shared responsibility team

  • Strong communicator and able to build relationships at all levels, taking the initiative

  • Demonstrated ability to build and maintain strong relationships with enterprise customers

  • Ability to present technical information to a live or virtual audience

  • Must be flexible, decisive, self-motivated and proactive

  • Comfortable with ambiguity and working through change while driving results

  • Excellent Team player, enjoying supporting and interacting with other members of a global, shared responsibility team

Highly valued skills:

  • Fluency in English and French required.

  • Technical consulting experience and/or technical project delivery experience with large, demanding customers

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%3Ccareers@autodesk.com%3E) .

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

DirectEmployers