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Siemens Application Support Engineer (SISW-PLM) in Downers Grove, Illinois

Application Support Engineer

WorkLocation: Downers Grove, IL

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Position Overview:

We are looking for an Application Support Engineer for our department in Chicago (Downers Grove).

Siemens PLM Software delivers solutions built for the specific needs of individual industries. Based on years of experience understanding key industry requirements, these solutions help companies quickly realize value in their products and processes.

Within the Siemens organization our department forms a specialist and experienced team for the implementation of IT projects for industry, energy and the public sector based on the Openter RD&L (Research, Development and Laboratory) product.

Opcenter Research, Development & Laboratory (RD&L) allows companies in Customer Packaged Goods(CPG) and process industries to capitalize on their R&D potential and develop new products faster. Opcenter RD&L offers a scalable and flexible platform to streamline, optimize and align all product development processes with manufacturing. It keeps the product designs and processes well in line with quality and regulatory requirements. The smooth integration and alignment of R&D and manufacturing data and processes drastically speeds up the transfer of final product designs to mainstream manufacturing.

As a Support Engineer in the Opcenter RD&L support team you will work in the office close to the colleagues who are involved in the implementation of our product at new customers. Your colleagues who provide support on Opcenter RD&L are located in Europe.

You will be responsible to handle the problems and questions reported by our customers located in the US, you will be able to rely on the European based colleagues to assist you.

As a support engineer you will be in direct contact with our partners and customers from the moment that they reported a problem or question on our support web site, or when they contact you by phone.

You will have to handle the problems and questions in respect to the SLA included in our maintenance contract.

You can be deployed on a multifunctional basis: you can solve problems independently, or in consultation with your colleagues you can look for the cause of the problem and for how to implement the best solution.

As a Support Engineer you can continue to grow in various directions: you could become an expert in a clearly defined technology (Oracle, SQLserver, SQLserver Reporting services, .net, java, .. ), or you could become a functional expert. With the requisite experience from the support team you have the opportunity to progress to the department that implements new projects.

Responsibilities:

As a Support Engineer in the Opcenter RD&L support team:

  • your role willinclude solving configuration and implementation problems for our customers(end customers as well as partners)

  • in case you areable to solve the problem, you will need to communicate the solution in such away that it is understandable by the customer (sometimes not IT specialists)

  • In case you areable to reproduce the reported problem, you will have to document the scenarioin which the problem occurs, and you will forward this information to thedevelopment team who will need to fix the reported problem.

  • during theprocess of solving the problems, you will need to give attention to the SLA’sdefined in our maintenance contracts

Required Knowledge/Skills, Education,and Experience:

In this section, please outline exactly what knowledge/skills, education, and experiences are required to be considered for this position.

  • Bachelor or Master degree in Information and Communications Technology or engineering sciences

  • You have strongIT affinity; understanding the latest software technologies/code would bedesirable

  • Basicexperience or proven interest in IT projects will be an asset

  • Basicexperience of production environments is an asset (for example food, chemicals,the laboratory world)

  • Skills:Communicative, analytical, customer-oriented, flexible, autonomous andstructured, ability to quickly understand and assess the problem reported bythe customer

  • You will workin the office of Siemens Industry Software in Chicago (Downers Grove) or fromyour home office. Once you are able to perform the tasks related to thisjob, you will rarely travel.

  • Training(several weeks) to be able to perform the job will take place in Europe

QualifiedApplicants must be legally authorized for employment in the United States.Qualified Applicants will not require employer sponsored work authorization nowfor employment in the United States.

#LI-PLM #LI-JB1

Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

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