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Valley View Animal Hospital - OMJST Equine Receptionist - OMJST in Dover, Ohio

T-747-9Job Title: Equine ReceptionistWorksite Location: Dover, OHHow to Apply: **APPLY DIRECT W/ RESUME** to the employer by email ( ATTN: Linda) or by fax (330-343-3363).Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.Valley View Animal Hospital is a full-service veterinary medical facility, located in Dover, OH and is equipped to take care of your equine and small animal veterinary needs.The purpose of this position is to serve as receptionist at the Valley View Animal Hospital, to perform record keeping duties, to perform clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and staff. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, mail service and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.Primary Job ResponsibilitiesOpen the practice and set up for the morning as directed.Close the practice for the evening as directed.Clean and straighten the public areas of the practice including the front desk, reception area, and waiting areaWelcome clients to the practice and provide for their comfort while they are in the practice. This includes greeting clients, offering coffee. Maintain an up-to-date magazine selection in the waiting area.Answer incoming telephone calls utilizing proper telephone etiquette. Screen those calls that are handled by other staff members and take care of routine calls. Routine calls include those seeking information about veterinary services. Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies. Appropriately direct other questions and communication to a veterinarian practice manager, or other staff members.Prepare to receive appointments by retrieving client records and preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc. and obtain all necessary information.Handle emergency situations by following established clinic policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners.Follow hospital policies regarding patient admittance. Determine whether immunizations/tests are current. Recommend update of necessary immunizations/tests to clients.Notify doctors of patient arrival. Relay all necessary information to the doctors and technicians.Discharge patients which includes entering all charges into the computer. Ensure that future reminders are set up in the computer system for the patient.Present clients with medications, instructions, new client kits and any other items to take home.Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due. Assure that owners meet all financial obligations, or that Care Credit arrangements have been made.Accept payments from the client. Accurately process cash, checks, charge card payments and credit account payments.Schedule appointments for the clinic after obtaining all necessary data concerning the animal and owner. Prepare all require