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ICF Consulting Group, Inc. IT Business Analyst in Dover, Delaware

ICF is seeking a Technical Business Analyst to work within a dynamic and highly innovative team environment in our Utility Programs and Services group. The Technical Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.

You may be required to participate in periodic drug testing and background checks.

Key Responsibilities

  • Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools

  • Communicate regularly and effectively with team members as to the status of various tasks, including leading status update meetings

  • Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach

  • Develop an understanding of the client processes and procedures and help identify improvements relative to technology

  • Understand the capabilities and application of ICF’s IT systems and support a team of senior technologists to deliver solutions for clients

  • Be the first point of contact for users experiencing issues or requesting updates, provide one-on-one technical assistance and/or delegate tasks to the appropriate contact as necessary

Basic Qualifications

  • Bachelor's degree in a related field

  • 3+ years of experience

  • Demonstrated consulting experience

  • Comprehensive knowledge and experience in MS Office products, such as Excel, Visio, Teams and PowerPoint

  • Ability to write basic SQL, HTML, CSS scripts and code

  • Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation

Preferred Skills/Experience

  • Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus

  • Strong customer service focus, project planning, attention to detail and organizational skills

  • Effective time management skills and the ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines

  • Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders

  • Experience with testing software, tracking issues and working with developers to ensure that requirements are being met and a high-quality product produced

  • Experience with content management systems, including user roles, configuration, and content editing

  • Experience with issue tracking and project management tools such as JIRA, Sharepoint and/or Smartsheet

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .

Maryland Remote Office (MD99)Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

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